Monitoring, Evaluation, Accountability & Learning Assistant at Danish Refugee Council

Overall purpose of the role: 
The position is to support the DRC Urban Area Program to ensure the implementation of a comprehensive MEAL system to improve the quality and enhance the program ability to demonstrate the impact of its operations. The role is expected to also support the effective implementation of the day to day MEAL work in the urban area office and ensure organizational and donor standards/or compliance and support the mainstreaming of MEAL deliverables throughout the program cycle management while reinforcing quality programming conversations.

Duties & Responsibilities:
Design and implementation of MEAL Plans

• Participate in the design and implementation of the MEAL plan for urban program projects.
• Under the technical supervision of the MEAL Officer, develop or adapt relevant tools and procedures to monitor and report results of project activities.
• Support review and update MEAL plans as required and necessary.

Data and information management

• Assist in design/adapt a data management plan for projects in line with the MEAL plan data requirements.
• Ensure data management procedures implemented adhere to the DRC data protection policy.
• Maintain a secure and up-to-date beneficiary database with appropriate age, gender and diversity data.
• Ensure systematic data collection, clean up, storage and system maintenance as per the DRC data protection policy.
• Perform periodic monitoring including field visits with project teams and verification exercises to ensure data quality.
• Conduct regular data analysis and provide information and statistics in agreed formats including dashboards for weekly,
• monthly and final reports required for internal and external progress updates.
• Offer technical support to protection and livelihoods staff in using relevant data management and reporting tools (training,
• coaching etc.)

Accountability to affected populations

• Support the implementation and monitoring of the urban programme’s feedback and complaints response mechanism (F-CRM) including gathering individuals’ feedback on DRC services
• Collaborate with the registrar of the F-CRM on follow-up and response to operational complaints regarding DRC interventions
• Support to monitor and report on the urban programme’s adherence to the CHS commitments in the response

Report Writing & Documentation

• Guide project staff in generating activity reports using standard formats.
• Generate and share weekly/bi-weekly updates on MEAL findings to inform learning and adjustment of activities as needed.
• Assist in compiling and submitting weekly, monthly and final reports to the MEAL officer and Urban Area Manager.
• Document case studies & lessons learned for internal and external sharing through DRC social media channels, review meetings and reports in coordination with relevant internal units.

Experience and Technical Competence 

• Minimum of 2 years of work experience within the field of MEAL work and protection and livelihoods programming comprehension is an added advantage.
• Experience working in urban displacement responses and in multi-sectoral interventions 
• Experience in working with information management systems / databases and mobile data collection platforms 
• Demonstrated experience in conducting quantitative and qualitative data analysis 
• Good report writing and communication skills
• Clear understanding of Core Humanitarian Standard (CHS) commitments and operation of community feedback and response mechanisms 
• Understanding of and ability to work with data collection software, preferably Kobo Toolbox and other as relevant 
• Good skill in MS Word, Excel, and PowerPoint and Office365.
• Experience in the use of GBVIMS or CPIMS will be an added advantage 
• Good planning, organization and problem-solving skills with ability to work both independently and within a team in a demanding working environment. 
• Ability to think critically and apply critical thinking at work 
• A demonstrated ability to build and maintain relationships with host governments, donors, partners, local organizations, and other stakeholders.

Education

• A Bachelor’s degree in sociology, social work, development studies, or other related Social Sciences and training in Monitoring and Evaluation; or Bachelor’s Degree in Statistics / Information management Sciences

Key stakeholders - Internal & External:

• All Urban program staff and relevant country office units
• Other NGOs working on urban refugee and host community interventions - technical M&E working group(s), 
• Project participants - refugees and host communities, 
• National and local government authorities
• DRC partners and donors as appropriate