Monitoring, Evaluation, Accountability & Learning (MEAL) Manager at International Rescue Committee

Job Description

• Under the direct supervision of the Senior Field Coordinator, and technical supervision of the MEAL Coordinator, the MEAL manager shall be responsible for strengthening MEAL efforts, approaches, and systems to foster learning and accountability to all stakeholders including our clients; support IRC’s global and measurement ambitions of Strategy 100 and the Country Strategic Action Plan. They will oversee the MEAL functions within the Health, Nutrition, WPE and Protection sectors and head the MEAL department in Hagadera Refugee Program. They will provide technical inputs in development and use of information management systems to ensure continuous learning and improvement of programs through generating data analysis and visuals for evidence-based decision making. They shall coordinate with program managers in sharing monitoring and evaluation information and support in preparation and dissemination of program reports. In general, they shall ensure delivery of quality programming to meet overall program and IRC objectives.

Responsibilities

Leadership and partnership

• Manage all technical aspects and actions of MEAL regarding the Health, Nutrition, Protection and WPE sectors; respond to program needs; foster high standards and practices for quality data, analysis, and reports. Enable accountability to clients, partners, and donors.
• Improve MEAL systems and approaches and foster learning.
• Represent IRC at technical meetings, forums, and other events & build partnership within IRC and other areas of expertise.
• Champion design, access, and use of data by leaders and partners for shared learning and evidence-based decision-making.
• Develop IRC’s partners capacity in MEAL and enhance capacity sharing to ensure quality implementation of MEAL.
• Collaborate with MEAL teams within and outside IRC to support harmonization of MEAL systems and approaches, sharing capacity and experiences. 

Technical Oversight

Lead the MEAL system and processes for the Hagadera Refugee program in harmony with the MEAL Country, Regional and Global Strategy throughout the project cycle which include:

• Use learning, evidence, and data from previous projects to inform project proposal design.
• Develop logical frameworks, MEAL plans, digital data collection tools, processes for online data management.
• Develop and manage information management systems for monitoring and evaluation and generate periodic reports to inform and guide programs.
• Oversee implementation of MEAL systems (including EMR, DHIS and LMIS) through regular field monitoring visits and tracking of Key Performance Indicators at the facility and camp level.
• Establish and ensure timely data flow, quality checks, and audits, and updating of data visualization.
• Supervise all MEAL field activities within Hagadera Refugee Program.
• Undertake regular analysis of monitoring data and work closely with program coordinators and managers to facilitate decision-making for real-time program adaptation.
• Produce quality reports and update program dashboards with key findings that foster learning and decision-making and share in project cycle management meetings and team meetings.
• Identify and share lessons learned to improve services and results for our clients. 
• Participate actively in the enforcement of Quality Assurance (QA), Quality Control (QC) and Quality Improvement (QI) measures for all field program interventions.
• Engage in the design, methodology, and conduct of surveys such as baseline and end line, reporting, and the commission of evaluations in coordination with colleagues and partners.
• Advocate for and support the expansion of standard mobile data technology and online dashboard to enhance timeliness and quality of data collection, analysis, and visualization.
• Ensure a high level of communication and close working relationships with the project team, project implementers, and other key stakeholders.
• Join and contribute to IRC’s effort in meeting its internal and external accountability commitments through the implementation of sound accountability, client feedback, and response mechanisms.

Human Resources

• Coordinate, lead, mentor and support a dynamic MEAL team fostering timely and high-quality achievement, and an inclusive and respectful team environment.
• Promote the growth and development of others in IRC teams and partners in MEAL: Lead in planning and delivering high-quality technical training and learning materials for partners, colleagues, and junior staff.
• Participate in the recruitment and onboarding of country MEAL officers, assistants, and (if relevant) external consultants.

Qualifications

• University degree in Health Informatics, Monitoring and Evaluation, Computer Science, statistics or Public Health or related field.
• A Minimum 3 years of working experience in Monitoring, Evaluation, Accountability and Learning-related functions.
• Technical skills in setting up quality MEAL processes and creating logical frameworks and data analysis that leads to learning and action.
• Proficiency and experience with mobile data collection such as CommCare, ODK Collect is vital as well as proficiency with Microsoft Excel, SPSS, STATA, Epi Info, or other similar software.
• Knowledge of PowerBi, or other data visualization platforms is an additional asset.

Required Experience & Competencies:

• Good knowledge of monitoring and evaluation technologies, techniques, approaches and methodologies in programs.
• Demonstrated experience and understanding of health information systems design, development, roll-out, and/or use (e.g. HMIS, DHIS, EMR)
• Demonstrated analytical, systematic-thinking, and problem-solving skills.
• Proven ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods together with presentation and reporting skills are a strong asset.
• Confirmed ability to lead, mentor and empower a small to medium professional team.
• Self-motivated with good organization, planning skills, including prioritizing work and delegation.
• Demonstrated ability to meet deadlines with quality products. Strong communication skills; oral, written and presentation skills.
• Strong management skills (Managing, motivating and developing staff)
• Ready to work in difficult environmental conditions.
• Must be flexible and culturally sensitive.