Network Administrator at NCBA Group

JOB PURPOSE STATEMENT

The Network Administrator role is to design, plan, implement and support the IT network in the organisation, and the related infrastructure. The Network administrator should be expert in network infrastructure and security technologies. The role should design networks for the required performance, capacity management considerations, and should be capable to align the network requirements with the costs in implementing and supporting the platforms

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Network Planning (40%)

• Design, and implement organisational network to achieve performance and availability targets.

Network Management (30%)

• Manage network availability, Service Recovery, to ensure projects, incidents; problems are addressed according to defined set of policies, processes, procedures and SLA's.

Network Integration (10%)

• Effectiveness of integration of network strategy / blueprint with the bank's business direction

Network Security (10%)

• Effectiveness of the network security (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access

Network Setup (10%)

• Plans, Designs and implements network projects in accordance with Bank’s requirements and Monitor Capacity/Performance of the networks to ensure optimum efficiency

JOB SPECIFICATIONS

Academic:

• Bachelor’s Degree in Computer Science, Information Technology or related field.

Professional training:

• CCNA, other relevant professional qualifications in IT field would be an added advantage
• Project Management certification and experience is preferred e.g. PRINCE2, PMP.

Desired work experience:

• Three years’ experience in network support on medium to large organizations.
• Working experience in a bank or other financial services organization would be added advantage.

JOB COMPETENCIES

Technical Competencies

• Organization development to effectively plan networks, server hardware, Linux & UNIX operating systems, and Windows operating systems support for optimal performance.
• Knowledge and experience in modern practices for networks, server hardware, Linux and UNIX operating systems, and Windows operating systems architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes
• Technical skills to effectively perform or guide performance of networks, server hardware, Linux and UNIX operating systems, and Windows operating systems design and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Behavioural Competencies

• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
• Decisive and solution focused. Possess strong analytical skills with the ability to collect, organize and analyze significant amount of information with attention to detail and accuracy.
• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities. Highly effective in adapting to differing environments.
• Capable of developing a sound understanding of the motives, needs and concerns of others and develop a deep understanding of their complex stakeholder network. Can anticipate the motives and expectations of others effectively.
• Self-motivated and self-managing.