Network Manager at Standard Chartered Bank Kenya

The Role Responsibilities

The responsibilities include the following.

• Situation Management - Network related major incidents and Critical Migrations.
• SME level troubleshooting of complex network incidents and faster recovery by applying technical fix.
• Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application/business support.
• Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure
• Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support
• Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements
• Support system audits when asked and ensure all holes and vulnerabilities are closed in and the sign-off.
• Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability.
• Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.
• Demonstrates continuous effort for identifying problematic areas and providing permanent fixes.
• Communicating and interacting with clients for providing expert advice.
• Assist in implementing Global Projects, owning the processes and documentation as required by individual Projects.
• Provide technical direction for systems migration and integration.
• Meeting and exceeding defined service level metrics on timeliness and accuracy.
• Work as a global team to manage the operations of multiple customers with multiple shift operations.

Contribute to the development of short- and long-term strategic network improvement goals.

Our Ideal Candidate

The successful candidate should possess:

• Graduate degree in a technical discipline with good professional certifications.
• Around 5 to 8 years of in-depth, hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience in a ISP environment – with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience.
• Proven ability to manage diverse stakeholder expectations.
• SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.
• Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management
• Industry certifications CCNP Equivalent is Mandatory.

Following Skills are highly desired at deep technical level:

• Switching / Routing (WAN & LAN) - Cisco and Juniper (Preferred).
  • Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Optional)
  • IP Services like DNS, DHCP, IPAM, AAA Platforms (Optional)

• Experience in working with cross-border teams, preferably in Banking and Financial Services Industry.
• Must have good time management skills and excellent customer focus.
• Ability to work and communicate with external clients and multiple groups within the company.
• Good interpersonal skills.
• Cultural sensitivity – allowing understanding of how business expectations differ in different cultural environments.