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  • Posted: Nov 9, 2021
    Deadline: Nov 23, 2021
  • Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.
    Read more about this company


    Network Manager

    The Role Responsibilities

    The responsibilities include the following.

    • Situation Management - Network related major incidents and Critical Migrations.
    • SME level troubleshooting of complex network incidents and faster recovery by applying technical fix.
    • Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application/business support.
    • Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure
    • Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support
    • Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements
    • Support system audits when asked and ensure all holes and vulnerabilities are closed in and the sign-off.
    • Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability.
    • Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.
    • Demonstrates continuous effort for identifying problematic areas and providing permanent fixes.
    • Communicating and interacting with clients for providing expert advice.
    • Assist in implementing Global Projects, owning the processes and documentation as required by individual Projects.
    • Provide technical direction for systems migration and integration.
    • Meeting and exceeding defined service level metrics on timeliness and accuracy.
    • Work as a global team to manage the operations of multiple customers with multiple shift operations.

    Contribute to the development of short- and long-term strategic network improvement goals.

    Our Ideal Candidate

    The successful candidate should possess:

    • Graduate degree in a technical discipline with good professional certifications.
    • Around 5 to 8 years of in-depth, hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience in a ISP environment – with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience.
    • Proven ability to manage diverse stakeholder expectations.
    • SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary.
    • Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management
    • Industry certifications CCNP Equivalent is Mandatory.

    Following Skills are highly desired at deep technical level:

    • Switching / Routing (WAN & LAN) - Cisco and Juniper (Preferred).
      • Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Optional)
      • IP Services like DNS, DHCP, IPAM, AAA Platforms (Optional)
    • Experience in working with cross-border teams, preferably in Banking and Financial Services Industry.
    • Must have good time management skills and excellent customer focus.
    • Ability to work and communicate with external clients and multiple groups within the company.
    • Good interpersonal skills.
    • Cultural sensitivity – allowing understanding of how business expectations differ in different cultural environments.

    Method of Application

    Interested and qualified? Go to Standard Chartered Bank Kenya on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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