Network Security Engineer at Tana

Position overview:

• The role will be placed with a leading global security company that helps organizations manage and automate their security processes, identify risks, and improve visibility across their networks, applications, and cloud environments.
• They're headquartered in the US with a globally distributed engineering team.
• This role combines deployment, technical support, and client-facing work, giving you end-to-end exposure to real-world security environments.

Responsibilities:

• Install and configure network security software for new clients and support deployments across cloud and on-prem environments.
• Manage demo environments and support customer onboarding and early usage.
• Troubleshoot customer issues end-to-end, including remote debugging and log analysis.
• Participate in customer calls to guide setup, resolve issues, and ensure successful adoption.
• Collaborate with cross-functional teams internally (Sales, Product, Delivery, Engineering).
• Document, escalate, and track issues to resolution.
• Contribute to internal knowledge and customer-facing technical content.

Requirements:

Must have:

• At least 2 years of hands-on experience in a Networking or Network Security role (e.g., IT Networking, IT support, Network Security Engineer, Network Engineer, Application Support, or similar).
• CCNA or similar certification (e.g. CompTIA, Huawei, etc.).
• Strong understanding of networking fundamentals, gained through university and/or professional experience (incl TCP/IP, HTTP, browser–server communication, firewall/security policies).
• Experience working with firewall policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point.
• Ability to communicate clearly and confidently, as this is a client-facing role.
• Ability to learn quickly and take initiative.
• You enjoy both technical problem-solving and working with people.

Nice to have:

• Hands-on experience with Linux (setup, configuration, basic administration) and familiarity with Windows.
• Experience with at least one cloud platform (AWS, Azure, or GCP).
• Basic experience with Docker and Kubernetes (Pods, Services, Ingress).
• Understanding of web technologies (HTML, CSS, JavaScript).
• Awareness of common web vulnerabilities (e.g., XSS, SQL injection, and authentication issues).
• Familiarity with network analysis tools (e.g., Wireshark, Fiddler).
• Experience working with APIs (e.g., REST or GraphQL).
• Scripting experience (Python and/or Bash).

Location:

• This is a full-time, remote role based in Kenya.