At Teltonika, we have been creating the internet of things (IoT) for over 20 years now and we want our products and solutions to be used globally and to become indispensible in any business.
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Consult employees and customers on devices/solutions related to technical issues;
Solve technical issues and look for a way to reduce them;
Prepare technical documentation and technical tasks;
Prepare and provide training for employees and clients about our company’s products and solutions.
IN THIS ROLE YOU WILL:
Guide employees and customers on how to use Teltonika Networks devices and solutions (consult, provide training);
Solve technical issues and ensure prevention;
Constantly supervise and prepare the device's technical documentation;
Assess customer needs in the local region, in topics such as, but not limited to, new features, raise proposals for implementation, and supervise the implementation process;
Participate in direct communication with clients to answer technical questions (conference calls, visits to clients);
Perform quality assurance tasks before providing solutions to customer;
Coordinate queries with R&D, Production, QA, and Supply management;
Train internal Sales Managers & Clients on internal configuration systems and devices;
At least 12-month experience working with cellular routers. Knowledge of 2G, 3G, 4G networks, ability to explain network authentication methods, and data session establishment;
Experience working with embedded, Linux-based OpenWRT operating system;
Good problem-solving (troubleshooting) skills;
Knowledge and ability to use „AT“ commands;
Ability to write simple bash/ash scripts;
Knowledge of Firewall principles, ability, and experience configuring firewalls with IPTABLES.
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