New Sales Customer Account Manager at Seidor

Role Requirements:

• Matric certificate
• Minimum 5-years industry-relevant customer-facing sales and service experience
• Must be willing to learn new skills & technologies
• Must be willing to complete predetermined certifications at regular intervals

Essential Knowledge and/or Experience:

• Customer-facing and remote sales and service skills & experience
• Strong Microsoft Office 365 suite skills & experience

Advantageous Certifications, Knowledge, and Experience:

• Tertiary qualification in Information Technologies and/or computer sciences
• Advanced Microsoft Office Suite skills
• ITIL Foundation
• N-Central RMM
• ConnectWise PSA
• Mimecast
• Basic understanding of the following technologies & principles: Networking
• Routing
• Firewalling
• Internet connectivity
• Microsoft Office 365
• Azure and/or AWS Public Cloud platforms

Key Responsibilities

• Meet predetermined sales targets

Key Attributes

• Strong verbal, telephonic and electronic communication skills
• Must be a natural problem-solver
• Analytical troubleshooting skills
• Time management skills
• Punctual and reliable
• Ability to work in a team & independently to provide customer service
• Ability to prioritize, escalate and request assistance when needed in a timely manner
• Must be open to learning new technologies and service delivery methodologies