Night Manager at Accor

Job Description

We are seeking a professional and customer-focused Night Manager to join our team. As the Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the safety and security of our property.

• Lead and supervise the night shift team, providing guidance and support to ensure smooth operations
• Serve as the primary point of contact for guests during night hours, addressing their needs and concerns promptly and professionally
• Manage guest check-ins, check-outs, and reservations during the night shift
• Oversee nightly financial procedures, including closing daily accounts, generating reports, and managing billing and cash handling
• Ensure compliance with all safety and security protocols, responding to emergencies as needed
• Collaborate with other departments to resolve any issues that arise during the night shift
• Maintain accurate records and communicate important information to the day shift team
• Conduct regular property inspections to ensure cleanliness and maintenance standards are met
• Handle any guest complaints or special requests with tact and efficiency
• Implement and uphold company policies and procedures at all times

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Proven experience in hotel management or a similar role in the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a focus on creating positive guest experiences
• Demonstrated ability to work night shifts and maintain a high level of alertness and efficiency
• Proficiency in hotel management software, preferably Opera PMS
• Strong financial acumen and experience with cash handling and financial reporting
• Excellent problem-solving skills and ability to make decisive actions in high-pressure situations
• Fluency in English; knowledge of additional languages is a plus
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Detail-oriented with strong organizational skills
• Thorough understanding of hotel safety and security procedures
• Ability to remain calm and professional in challenging situations