Office Administrator – Hospitality at Emerge Egress Consulting

Role Objective

To provide professional and customer-focused front-desk and administrative support by managing reception duties, welcoming visitors, handling enquiries, and supporting daily office operations. The role ensures smooth front-office operations while delivering excellent service in a busy hospitality-oriented environment.

Core Duties and Responsibilities

• Manage a busy frontline work environment while consistently meeting client and visitor needs.
• Deliver excellent customer service to both internal and external clients with courtesy and professionalism.
• Greet, assist, and direct visitors appropriately to ensure a positive guest experience.
• Answer, screen, and forward incoming phone calls while providing basic information when required.
• Manage company email, correspondence, and general front-office communication.
• Coordinate conference room bookings, appointments, and staff calendars.
• Provide general administrative support to the office as required.
• Assist in organizing office meetings and gatherings, including logistics and catering arrangements.
• Ensure visitors receive prompt attention and are directed to the appropriate personnel or departments.
• Maintain a clean, welcoming, and professional front-office environment.
• Manage office inventory including stationery, equipment, and furniture, and raise requisitions when necessary.
• Support daily transport bookings in consultation with office drivers.
• Carry out any other duties assigned from time to time.

  Job Specifications and Qualifications

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite
• At least 1 year relevant work experience.

Key Competencies

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Problem-solving
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Strong interpersonal skills and customer service orientation