Officer, Communications & Operations (Nairobi) at Center for Civilians in Conflict

Key Responsibilities

Communications Support

• Assist in drafting, editing, and publishing content across channels (website, newsletters, social media).
• Ensure regular content publication on the website, coordinating closely with IT/web maintenance teams for technical support and updates.
• Support campaign planning and internal communications initiatives.
• Coordinate production of visual and multimedia assets with designers or agencies.

Annual Report Support

• Collect data and information from internal teams for the annual report.
• Lead the editing and drafting process to ensure clarity and alignment with organizational messaging.
• Oversee the design phase in collaboration with external consultants, ensuring timely delivery and quality presentation.

Knowledge Management

• Maintain the communications drive, shared folders, and databases.
• Document processes, templates, and style guides.
• Support onboarding of new communications staff or contributors.
• Keep a roster/database of consultants for design, translation, and other communications support services.
• Organize capacity building or selected CIVIC staff in communications.

Operations & Coordination

• Liaise with external service providers (designers, translators, consultants).
• Track deliverables, invoices, and contracts.
• Support logistical arrangements for events and communications projects.

Administrative Support

• Manage communications calendars, mailing lists, and reporting timelines.
• Prepare briefings, dashboards, and updates for internal reporting.5

Skills & Qualifications

• Bachelor’s degree in communications, international relations, or related field.
• At least 5 years of relevant experience, ideally in a non-profit or NGO context.
• Strong organizational, writing, and coordination skills.
• Proficiency with CMS, basic design tools (Canva, Adobe Express), and collaboration platforms (SharePoint, Asana, etc.).
• Fluency in English; additional languages are an asset.