Officer, Global Markets Operations at Standard Bank Group

Job Purpose 

• Receive and process structured settlement instructions, monitor the settlement lifecycle, identify and escalate exceptions within specified deadlines, and respond to basic client queries to optimize the number of transactions that settle within deadline.

Key Deliverables 

• Attend the required training and adhere to relevant controls, policies, processes, procedures and instructions and identify and report incidents to limit and mitigate risk and fulfil regulatory / legislative requirements.
• Check external source of data to validate/match information, escalate unresolved items and consolidate and prepare documentation for validation and approval to facilitate the billing of claims, fees or penalties.
• Complete the check-sheet (Control First) at the end of day to confirm that all assigned tasks are completed according to guidelines and deadlines.
• Conduct basic investigations, timeously flag and resolve structured exceptions with the support of internal stakeholders (e.g. Traders and Trade Support) and/or speedily escalate to maximize the number of trades settled within specified deadlines to ensure risk to Wholesale Bank is minimized and client experience is optimized. 
• Contribute to the operational risk report and other management information by logging information (e.g. key risk indicator capture) to facilitate accurate management information and reporting.
• Establish internal stakeholder relationships within Settlements to ensure the efficient and effective resolution of simple queries and exceptions for vanilla products.
• Identify and raise potential issues internally that could result in a failed trade.
• Identify and report operational incidents and issues internally to ensure delivery of high-quality service.
• Identify discrepancies with information captured by counterparties (internal and external) and manage basic queries for structured settlements by referring to the relevant stakeholders and requesting amendments to verify the accuracy of the settlement.
• Monitor and track queues / systems for structured products (single product) to identify failed / unmatched settlements. Generate reports and instructions from the system to manage and mitigate settlement risk.

QUALIFICATIONS

• Type of Qualification: Bachelors Degree 
• Field of Study: Business related studies 

Work Experience 

• 1-2 years 
• Basic knowledge gained in a bank or securities environment. General payments / settlements experience will be advantageous.
• Basic knowledge of operating systems (basic SWIFT) and Financial Markets knowledge.