Officer- Group Life Servicing & Business Analysis at Jubilee Insurance

Job Ref. No: JLIL 330

Role Purpose

The role holder will support the Head of Operations in driving operational efficiency and excellence within the Premium Administration, Conservation, Underwriting, and Group Life Servicing departments. The role focuses on analyzing business processes, identifying operational and strategic needs, and delivering data-driven solutions to optimize performance, enhance customer experience, and ensure compliance with regulatory standards. The role holder will collaborate with cross-functional teams to streamline processes, support digital transformation, and provide actionable insights through data analytics to achieve departmental and organizational objectives.

Academic Background & Relevant Qualifications

• Bachelor’s Degree in Business Administration, Finance, Insurance, Data Analytics, Statistics, or a related field.
• Microsoft Certified: Data Analyst Associate, Google Data Analytics Certificate, Diploma in Insurance, LOMA, CII or equivalent qualification will be an added advantage.
• Minimum of 2–4 years of experience in the life insurance industry, preferably in a business analysis, operations, or data analytics role.
• Proven experience in leading or supporting process automation, digitalization projects, and system enhancement initiatives.
• Demonstrated expertise in data analytics, including report automation, dashboard development, and use of data to support decision-making.
• Experience working in complex, regulated environments with a strong focus on operational excellence and stakeholder engagement.