Vacancies at Jubilee Insurance

Job Ref. No. JAML055

Role Purpose

The role holder is responsible for overseeing and managing the successful execution of technology projects related to the Company. The role involves developing and implementing project strategies, ensuring operational efficiency, maintaining compliance with regulatory requirements, fostering a culture of leadership and collaboration, and delivering key outcomes. The role holder will play a crucial role in driving the growth and success of the organization's asset management initiatives.

Strategy

• Work closely with the Chief Executive Officer (CEO) and executive leadership to develop and refine the project management department’s strategic goals and objectives.
• Identify and prioritize projects based on strategic importance and resource availability.
• Oversee the portfolio of projects, ensuring alignment with business goals and strategic initiatives.
• Monitor industry trends and best practices in project management to continually improve processes.
• Drive innovation in project management methodologies to enhance efficiency and effectiveness.

Operational

• Lead the planning and execution of projects, ensuring they are delivered on time, within scope, and within budget.
• Lead the end-to-end project management process.
• Define key performance indicators (KPIs) and metrics to track the effectiveness of strategic initiatives and projects.
• Define project scopes, objectives, and success criteria in collaboration with relevant stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Monitor project progress, identify potential roadblocks, and implement corrective actions as needed.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Conduct risk assessments and develop mitigation strategies to address potential project challenges.
• Regularly communicate project status, updates, and progress to stakeholders and executive leadership.
• Build and maintain strong relationships with internal stakeholders, including department heads.
• Establish project governance frameworks, including roles and responsibilities, decision-making structures, and escalation paths.
• Provide regular project status updates, performance reports, and risk assessments to executive leadership and relevant stakeholders.
• Ensure that projects are executed in accordance with company policies, industry regulations, and best practices.
• Monitor and report on the progress of projects against established KPIs, making adjustments as needed to achieve desired outcomes. Conduct regular audits and reviews to ensure project management standards are met.
• Provide actionable recommendations based on data-driven insights to drive business growth.
• Generate actionable insights and recommendations to drive business growth and enhance operational efficiency.

Corporate Governance

• Compliance: Stay updated on asset management related, industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the asset management industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership & Culture

• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Provide leadership to the team and build know-how and knowledge sharing to create efficiencies and synergies.
• Building relevant departmental capacity to deliver on the project management’s strategy by leading, guiding, directing, and evaluating the work of the team.
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to project management.

Key Competencies

• Strategic thinking and decision-making abilities.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Results-oriented mindset with a focus on delivering quality outcomes.
• Proficiency in IT tools and systems relevant to project management (e.g., Microsoft Project, Jira, or Trello).
• Strong stakeholder management skills and the ability to perform effectively under high-pressure situations.
• Strong demonstrable project management skills.

Qualifications

• Bachelor’s Degree in Project Management, Information Technology, Computer Science, Software Engineering, or a related field. A Master’s degree in a relevant discipline is an advantage.
• Project Management Certification (e.g., PMP, PRINCE2, or Agile Certified Practitioner) is mandatory.
• IT-specific certifications such as ITIL Foundation, Certified ScrumMaster (CSM), or CompTIA Project+ are highly desirable.
• Demonstrated competency in IT, including proficiency in project management software (e.g., Jira, Trello, Microsoft Project), understanding of IT infrastructure (e.g., cloud computing, network systems), and familiarity with software development lifecycles (SDLC) and IT security principles.

Relevant Experience

• At least 7-10 years of experience in project management, with at least 4 years in IT-related projects within the financial services or asset management industry.
• Proven track record of successfully managing complex IT projects, such as software development, system integrations, cloud migrations, or cybersecurity implementations.
• Hands-on experience with IT project management tools (e.g., Jira, Confluence, MS Project) and methodologies (e.g., Agile, Scrum).
• Familiarity with financial systems, such as portfolio management software, trading platforms, or risk management tools, with an emphasis on their technical implementation.
• Experience in managing cross-functional IT teams and coordinating with external vendors or service providers for IT solutions.

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Role Purpose

• The Digital Sales Team Leader will be responsible for driving digital sales growth in the medical insurance segment.
• This role involves leading a team of digital sales officers, implementing online sales strategies, optimizing digital sales channels, and ensuring an exceptional customer experience.
• The ideal candidate will leverage digital platforms, data analytics, and innovative sales techniques to expand the company's market reach and revenue.

Key Responsibilities

Digital Sales Strategy & Execution

• Develop and implement digital sales strategies to drive online medical insurance sales.
• Identify new online sales opportunities and optimize existing digital channels.
• Monitor market trends and competitor activities to stay ahead of industry changes.
• Work closely with the marketing team to align digital campaigns with sales objectives.

Team Leadership & Performance Management

• Lead, mentor, and motivate the digital sales team to achieve and exceed targets.
• Monitor and evaluate team performance, providing coaching and training where necessary.
• Set KPIs and track digital sales performance through data-driven insights.
• Foster a high-performance sales culture focused on customer engagement and digital innovation.

Customer Engagement & Relationship Management

• Ensure a seamless and customer-centric digital sales journey.
• Leverage CRM tools to track customer interactions and enhance engagement.
• Address customer inquiries and complaints promptly to improve satisfaction and retention.

Digital Platform Optimization & Innovation

• Work with IT and digital marketing teams to enhance the online sales experience.
• Optimize website, chatbot, and e-commerce platforms for increased conversions.
• Leverage data analytics and AI tools to personalize customer interactions.
• Implement digital lead generation and nurturing strategies.

Reporting & Compliance

• Prepare and present digital sales performance reports to management.
• Ensure compliance with insurance regulations and company policies in digital sales.
• Maintain accurate sales records and customer data security.

Key Skills and Competencies

• Strong leadership and team management abilities.
• Excellent knowledge of digital sales funnels and online consumer behaviour.
• Data-driven decision-making and analytical skills.
• Strong communication and negotiation skills.
• Ability to work in a fast-paced, target-driven environment.
• Knowledge of SEO, social media advertising, and email marketing.

Academic & Professional Qualifications

• Bachelor’s degree in marketing, Business, Digital Commerce, or a related field.
• At least 5 years of experience in digital sales, with 2+ years in a leadership role.

Relevant Experience

• A minimum of five (5) years of experience in digital sales, including at least two (2) years in a leadership role. Experience in digital sales within the insurance or financial services industry is an added advantage. Ideal candidates should possess a strong understanding of digital marketing, e-commerce platforms, and lead conversion, along with proficiency in CRM tools, digital analytics, and online customer engagemen

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Job Ref. No: JLIL 330

Role Purpose

The role holder will support the Head of Operations in driving operational efficiency and excellence within the Premium Administration, Conservation, Underwriting, and Group Life Servicing departments. The role focuses on analyzing business processes, identifying operational and strategic needs, and delivering data-driven solutions to optimize performance, enhance customer experience, and ensure compliance with regulatory standards. The role holder will collaborate with cross-functional teams to streamline processes, support digital transformation, and provide actionable insights through data analytics to achieve departmental and organizational objectives.

Academic Background & Relevant Qualifications

• Bachelor’s Degree in Business Administration, Finance, Insurance, Data Analytics, Statistics, or a related field.
• Microsoft Certified: Data Analyst Associate, Google Data Analytics Certificate, Diploma in Insurance, LOMA, CII or equivalent qualification will be an added advantage.
• Minimum of 2–4 years of experience in the life insurance industry, preferably in a business analysis, operations, or data analytics role.
• Proven experience in leading or supporting process automation, digitalization projects, and system enhancement initiatives.
• Demonstrated expertise in data analytics, including report automation, dashboard development, and use of data to support decision-making.
• Experience working in complex, regulated environments with a strong focus on operational excellence and stakeholder engagement.

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Job Ref. No: JLIL 329

Role Purpose

The role holder will be responsible for building and maintaining strong relationships with corporate clients, brokers, and intermediaries to drive business growth and retention in the group life servicing sector. The role holder will support dayto-day group life servicing operations, ensuring compliance with procedures and guidelines as outlined in operational manuals, while delivering exceptional customer service and maintaining accurate record-keeping.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance, LOMA, CII or IIK Qualification will be an added advantage
• Minimum of 3-5 years of experience in group life servicing, insurance operations, or a related role in the life insurance industry.
• Proven experience in client relationship management and policy administration support.
• Familiarity with insurance systems, regulatory compliance, and market research.
• Experience in a team-oriented role, with demonstrated collaboration and stakeholder engagement skills.