Digital Sales Team Leader at Jubilee Insurance

Role Purpose

• The Digital Sales Team Leader will be responsible for driving digital sales growth in the medical insurance segment.
• This role involves leading a team of digital sales officers, implementing online sales strategies, optimizing digital sales channels, and ensuring an exceptional customer experience.
• The ideal candidate will leverage digital platforms, data analytics, and innovative sales techniques to expand the company's market reach and revenue.

Key Responsibilities

Digital Sales Strategy & Execution

• Develop and implement digital sales strategies to drive online medical insurance sales.
• Identify new online sales opportunities and optimize existing digital channels.
• Monitor market trends and competitor activities to stay ahead of industry changes.
• Work closely with the marketing team to align digital campaigns with sales objectives.

Team Leadership & Performance Management

• Lead, mentor, and motivate the digital sales team to achieve and exceed targets.
• Monitor and evaluate team performance, providing coaching and training where necessary.
• Set KPIs and track digital sales performance through data-driven insights.
• Foster a high-performance sales culture focused on customer engagement and digital innovation.

Customer Engagement & Relationship Management

• Ensure a seamless and customer-centric digital sales journey.
• Leverage CRM tools to track customer interactions and enhance engagement.
• Address customer inquiries and complaints promptly to improve satisfaction and retention.

Digital Platform Optimization & Innovation

• Work with IT and digital marketing teams to enhance the online sales experience.
• Optimize website, chatbot, and e-commerce platforms for increased conversions.
• Leverage data analytics and AI tools to personalize customer interactions.
• Implement digital lead generation and nurturing strategies.

Reporting & Compliance

• Prepare and present digital sales performance reports to management.
• Ensure compliance with insurance regulations and company policies in digital sales.
• Maintain accurate sales records and customer data security.

Key Skills and Competencies

• Strong leadership and team management abilities.
• Excellent knowledge of digital sales funnels and online consumer behaviour.
• Data-driven decision-making and analytical skills.
• Strong communication and negotiation skills.
• Ability to work in a fast-paced, target-driven environment.
• Knowledge of SEO, social media advertising, and email marketing.

Academic & Professional Qualifications

• Bachelor’s degree in marketing, Business, Digital Commerce, or a related field.
• At least 5 years of experience in digital sales, with 2+ years in a leadership role.

Relevant Experience

• A minimum of five (5) years of experience in digital sales, including at least two (2) years in a leadership role. Experience in digital sales within the insurance or financial services industry is an added advantage. Ideal candidates should possess a strong understanding of digital marketing, e-commerce platforms, and lead conversion, along with proficiency in CRM tools, digital analytics, and online customer engagemen