Officer – Human Capital & Organization Development at Rafiki Microfinance Bank

Duties & Responsibilities
Recruitment & Talent Acquisition

• Participate in recruitment and selection processes in accordance with organizationalpolicies and procedures.
• Review applications, longlisting of applicants, shortlist against job requirements, and prepare candidate summaries for review by supervisors and hiring managers.
• Coordinate interview scheduling, candidate communication through calling and inviting for interviews and sending out interview invite emails.
• Prepare interview packs and facilitate interview processes.
• Compile interview scores, recruitment reports, and selection recommendations.
• Facilitate reference checks and background verification for successful candidates where applicable.
• Prepare employment contracts, appointment letters, and other recruitment-related correspondence.
• Maintain recruitment trackers and prepare periodic talent acquisition reports.
• Employee Onboarding & Benefits Administration
• Coordinate employee onboarding and induction programs in accordance with organizational guidelines.
• Ensure completion and proper filing of all onboarding documentation.
• Facilitate organization-wide induction programs involving relevant departments.
• Enroll eligible employees into staff benefit schemes including medical insurance, Group Life Insurance, WIBA, and pension schemes.

Learning & Development

• Support implementation of the annual training and development calendar.
• Support to conduct training needs assessments in collaboration with departmental managers and stakeholders.
• Support to schedule and monitor employee participation in approved training programs.
• Support career development planning initiatives for employees in collaboration with relevant stakeholders.
• Coordinate internship and industrial attachment programs.
• Maintain training records and monitor training effectiveness.

Performance Management

• Support to coordinate quarterly performance reviews in accordance with the approved performance management calendar.
• Support departments in implementing performance management processes and employee development plans.
• Monitor probation reviews and facilitate employee confirmation processes.

Employee Relations & HR Administration

• Coordinate preparation and issuance of employee correspondence including disciplinary and related letters.
• Support managers in handling employee disciplinary matters, including show-cause processes and follow-up actions.
• Support to manage employee leave administration and system updates.
• Coordinate preparation of annual leave schedules and monitor compliance.
• Maintain employee records and ensure timely filing of personnel documentation.
• Uphold confidentiality and integrity in the management of employee information.

Payroll & HR Reporting

• Assist to prepare and maintain monthly payroll change reports for review, including new hires, transfers, promotions, salary adjustments, acting appointments, pension enrollments, suspensions, and employee exits.
• Maintain HR trackers and databases to ensure accurate employee information.
• Prepare periodic HR reports and provide timely updates when requested.

Staff Separation & Exit Management

• Assist to Coordinate employee exit and clearance procedures.
• Assist to ensure timely removal of exiting employees from organizational systems and benefit schemes.
• Maintain records of employee separations and support exit management processes.
• Organizational Development & Employee Engagement
• Support planning and coordination of employee engagement activities and staff events.
• Prepare budget approval requests and payment documentation for employee programs and activities.
• Support to coordinate logistical arrangements and communication for approved employee events.

Qualifications, experience, key competencies & skills

• Bachelors’ degree in Human Resource Management or equivalent
• 1-2 Years Working experience
• Problem Solving Skills
• Planning skills
• Excellent interpersonal skills
• Conflict resolution
• Confidentiality
• Integrity
• Organizational skills
• Good knowledge of human resources legislations
• Analytical skills