Vacancies at Rafiki Microfinance Bank

Key Responsibilities
Facilities Management

• Coordinate preventive and corrective maintenance of Bank premises, equipment, and physical assets.
• Supervise and monitor service providers undertaking repairs and maintenance works.
• Carry out minor repairs including plumbing, electrical, masonry, and general maintenance works.
• Coordinate generator servicing, maintenance schedules, and fuel card top-ups to ensure uninterrupted operations.
• Conduct routine inspections of facilities and identify maintenance requirements.
• Follow up and ensure timely resolution of facility-related issues raised by branches and departments.

Administration and Office Operations

• Support the day-to-day administration and smooth running of Head Office and branch operations.
• Coordinate office support services including cleaning, security, waste management, courier services, and office upkeep.
• Monitor office supplies and administrative consumables and initiate replenishment requests as required.
• Coordinate office moves, workspace arrangements, and allocation of office resources.
• Maintain records of maintenance requests, service provider engagements, and administrative activities.
• Assist in managing staff accommodation, utility services, and other administrative support functions where applicable.
• Support implementation of workplace health, safety, and environmental standards.
• Prepare periodic reports on facilities and administrative activities and provide timely updates on outstanding issues.

Qualifications and Experience

• Diploma in Facilities Management, Building and Construction, Electrical Engineering, Property Management, Business Administration, or a related field.
• Bachelor's Degree in a relevant field will be an added advantage.
• Minimum of 2 years' experience in facilities management, office administration, property management, or building maintenance.
• Experience coordinating contractors, service providers, and maintenance activities.
• Experience in a banking, corporate, or multi-branch environment will be an added advantage.

Knowledge, Skills and Competencies

• Knowledge of facilities management, office administration, and building maintenance systems.
• Understanding of occupational health and safety requirements.
• Strong planning, organizational, and coordination skills.
• Good communication and stakeholder management skills.
• Strong problem-solving ability and attention to detail.
• Customer service orientation and ability to work under minimal supervision.
• High levels of integrity, accountability, and professionalism.
• Professional certifications in Facilities Management, Occupational Health & Safety, or
• Project Management will be an added advantage.

go to method of application »

Duties & Responsibilities
Recruitment & Talent Acquisition

• Participate in recruitment and selection processes in accordance with organizationalpolicies and procedures.
• Review applications, longlisting of applicants, shortlist against job requirements, and prepare candidate summaries for review by supervisors and hiring managers.
• Coordinate interview scheduling, candidate communication through calling and inviting for interviews and sending out interview invite emails.
• Prepare interview packs and facilitate interview processes.
• Compile interview scores, recruitment reports, and selection recommendations.
• Facilitate reference checks and background verification for successful candidates where applicable.
• Prepare employment contracts, appointment letters, and other recruitment-related correspondence.
• Maintain recruitment trackers and prepare periodic talent acquisition reports.
• Employee Onboarding & Benefits Administration
• Coordinate employee onboarding and induction programs in accordance with organizational guidelines.
• Ensure completion and proper filing of all onboarding documentation.
• Facilitate organization-wide induction programs involving relevant departments.
• Enroll eligible employees into staff benefit schemes including medical insurance, Group Life Insurance, WIBA, and pension schemes.

Learning & Development

• Support implementation of the annual training and development calendar.
• Support to conduct training needs assessments in collaboration with departmental managers and stakeholders.
• Support to schedule and monitor employee participation in approved training programs.
• Support career development planning initiatives for employees in collaboration with relevant stakeholders.
• Coordinate internship and industrial attachment programs.
• Maintain training records and monitor training effectiveness.

Performance Management

• Support to coordinate quarterly performance reviews in accordance with the approved performance management calendar.
• Support departments in implementing performance management processes and employee development plans.
• Monitor probation reviews and facilitate employee confirmation processes.

Employee Relations & HR Administration

• Coordinate preparation and issuance of employee correspondence including disciplinary and related letters.
• Support managers in handling employee disciplinary matters, including show-cause processes and follow-up actions.
• Support to manage employee leave administration and system updates.
• Coordinate preparation of annual leave schedules and monitor compliance.
• Maintain employee records and ensure timely filing of personnel documentation.
• Uphold confidentiality and integrity in the management of employee information.

Payroll & HR Reporting

• Assist to prepare and maintain monthly payroll change reports for review, including new hires, transfers, promotions, salary adjustments, acting appointments, pension enrollments, suspensions, and employee exits.
• Maintain HR trackers and databases to ensure accurate employee information.
• Prepare periodic HR reports and provide timely updates when requested.

Staff Separation & Exit Management

• Assist to Coordinate employee exit and clearance procedures.
• Assist to ensure timely removal of exiting employees from organizational systems and benefit schemes.
• Maintain records of employee separations and support exit management processes.
• Organizational Development & Employee Engagement
• Support planning and coordination of employee engagement activities and staff events.
• Prepare budget approval requests and payment documentation for employee programs and activities.
• Support to coordinate logistical arrangements and communication for approved employee events.

Qualifications, experience, key competencies & skills

• Bachelors’ degree in Human Resource Management or equivalent
• 1-2 Years Working experience
• Problem Solving Skills
• Planning skills
• Excellent interpersonal skills
• Conflict resolution
• Confidentiality
• Integrity
• Organizational skills
• Good knowledge of human resources legislations
• Analytical skills
   

go to method of application »

Job Summary:

• Responsible for monitoring and maintaining security systems, including CCTV, alarms, and access control systems, coordinating security personnel, supporting Cash-in-Transit (CIT) operations, managing security records and reports, ensuring security equipment and software remain operational and compliant, and proactively identifying, reporting, and mitigating security risks to protect organizational assets.

Key Responsibilities

• Effective monitoring of CCTV daily, Intruder alarm system, Access management systems (Biometrics, Mantrap, Vaults).
• Support a network of security staff both from private security contractors and government (armed guards).
• Proactively collect intelligence for security/safety of bank assets and mitigation of security incidents and escalate for action.
• Ensure all security records, files, internal and external correspondences are well maintained.
• Manage up to date departmental diary.
• Provide CIT monitoring support.
• Provide daily, weekly and monthly reports detailing safety and security incidents.
• Conduct preliminary troubleshooting of Security and safety equipment in the event of a breakdown.
• Ensure all necessary security systems licenses are up to date.
• Ensure tangible daily checklists and vendor engagement as per SLA.
• Support with the extraction of safety and security data as per policy and guidelines.
• Ensure systems are secure and only viewed and accessed by authorized personnel.
• Ensure security systems software are up to date.
• Transmits and propagates special information into the department.
• Any other official duties as may be assigned from time to time.

Qualifications and Experience

• Diploma in Security Management.
• Certificate in CCTV surveillance and monitoring
• 1-2 years working experience in a similar role.
• Licensed by Private Security Regulatory Authority
• Knowledge, Skills and Competencies
• Understanding of occupational health and safety requirements.
• Interpersonal skills
• Organization skills
• Confidentiality
• Integrity
• Analytical skills.
• Proficiency in MS Office