Officers Club Manager at Amentum

JOB RESPONSIBILITIES
The Officers Club Manager is responsible for overseeing the day-to-day operations of the Officers Club, ensuring compliance with safety standards, staff training, customer satisfaction, and operational excellence. Key responsibilities include, but are not limited to:

• Managing all aspects of the Officers Club operations, including food and beverage services, customer relations, and event coordination.
• Leading, supervising, and training club staff to ensure compliance with customer service standards equivalent to the Navy’s MWR Star Service, Achieving Extraordinary Customer Relations (AECR) program.
• Maintaining full compliance with CNICINST 1710.3 - Chapter 1, Section 114 regarding the handling, storage, and use of hazardous materials within the facility.
• Ensuring all club personnel complete current Cardiopulmonary Resuscitation (CPR) certification.
• Monitoring and enforcing high standards for cleanliness, organization, and food safety in all areas of the club.
• Developing and implementing programs and services that meet the needs of patrons, promoting a positive customer experience.
• Overseeing inventory management for supplies, equipment, and hazardous materials, ensuring proper usage, storage, and record-keeping.
• Managing financial records, tracking budgets, and ensuring adherence to fiscal requirements and revenue goals.
• Communicating regularly with patrons, staff, and other stakeholders to address and resolve concerns, ensure satisfaction, and improve service offerings.
• Planning, promoting, and executing special events, catering services, and activities tailored to the needs of officers and guests.
• Preparing and submitting routine reports regarding club operations, personnel training compliance, and customer service outcomes.

MINIMUM REQUIREMENTS

• At least two (2) years of experience in hospitality, food and beverage management, or facility operations, preferably in a managerial or supervisory role.
• Current CPR certification or the ability to obtain certification before employment begins.
• Completion of or willingness to complete customer service training equivalent to the Navy’s MWR Star Service, AECR course.
• Training or ability to obtain training in the proper handling, storage, and management of hazardous materials, in compliance with CNICINST 1710.3, Chapter 1, Section 114.
• High school diploma or equivalent.
• Proven ability to oversee and manage food and beverage services in compliance with safety and health regulations.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Previous experience managing a military club, officers club, or a similar hospitality facility, particularly in remote or austere environments.
• Knowledge of Navy MWR operations and standards, particularly as documented in CNICINST 1710.3.
• Strong leadership, interpersonal, and customer service skills.
• Proficiency in financial management, including budgeting, revenue reporting, and inventory control.
• Prior experience in OCONUS (Outside the Continental United States) or austere environments with multi-national workforces.