Online Store Assistant Manager - Construction Materials at Gap Recruitment Services Limited

Job Purpose:

The Online Store Assistant Manager is responsible for supporting the overall operations and management of the company's online store. This role will involve coordinating with various teams to ensure the seamless functioning of the e-commerce platform, optimizing customer experience, and driving online sales. The Online Store Assistant Manager will play a crucial role in enhancing the online store's performance, implementing marketing strategies, and analyzing data to identify opportunities for growth and improvement.

Key Responsibilities:

• E-commerce Operations: Oversee the day-to-day operations of the online store, ensuring product listings are accurate, prices are up-to-date, and inventory levels are managed effectively.
• Customer Experience: Work to enhance the online shopping experience by optimizing website navigation, streamlining the checkout process, and resolving customer inquiries and issues promptly.
• Marketing and Promotion: Collaborate with the marketing team to develop and execute online marketing campaigns, promotions, and sales initiatives to drive website traffic and increase conversion rates.
• Product Management: Coordinate with the product management team to ensure new product launches are successful and existing product pages are regularly updated with relevant information, images, and customer reviews.
• Work closely with the Webstore team to handle customer orders on a daily basis, and follow up on potential leads using our CRM system, Smart Sales, via email or telephone.
• Verify incoming payments, ensure all paperwork is in order, and forward them to the respective store dispatch managers.
• Contact transporters to obtain custom delivery quotes or to monitor ongoing deliveries to the customers' premises or delivery destination.
• Provide professional and positive phone support, engaging customers about the products and persuading them to make online purchases.
• Process sales using the company's Smart Sales CRM, SAP system, and send invoices to customers while advising them on delivery dates and times.
• Train and coach, the sales team to improve their phone skills and increase their ability to convert customers into online buyers.

Required Qualifications and Competencies:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in e-commerce or online retail management, preferably in an assistant managerial role.
• Familiarity with popular e-commerce platforms and content management systems.
• Minimum of 2 years of experience in sales environment is required preferably handling E-commerce platforms.
• Working knowledge of a sales POS system would be advantageous, but not essential.
• Familiarity with common computer applications and Microsoft programs, along with basic computer troubleshooting and installation skills.
• Proficiency in using Microsoft Outlook, Word, and Excel is essential.
• Ability to effectively sell products over the telephone and convince customers to make a purchase.

Monday 11th August 2023.