Operation Manager at Reeds Africa Consult

Job Summary: 

• Our client sells the finest alcohol at wholesale prices. The operation manager for FMCG will be responsible for managing and deploying the operational strategy, business processes, and systems for overall distribution operations. 

Responsibilities

• Supervising warehouse workers in their day-to-day activities and duties involving receiving, and storing products.
• Manage the sales operations team to ensure efficient order processing, inventory management, and order fulfillment.
• Develop and monitor sales KPIs, analyze performance, and implement improvements to boost sales efficiency.
• Champion a customer-centric approach throughout the organization.
• Identify and implement initiatives to improve the overall customer experience, from order placement to product delivery and post-sales support.
• Oversee the supply chain, including sourcing, procurement, production planning, and logistics, to ensure on-time delivery and cost efficiency.
• Collaborate with the production team to maintain high-quality standards and optimize manufacturing processes for cost-effectiveness.
•  Creating objectives and motivation for workers
• Lead and develop a diverse team of professionals, fostering a culture of collaboration, continuous improvement, and accountability
• Manage the operations budget, monitor expenses, and identify opportunities for cost reduction.
• Ensure all operations adhere to relevant industry regulations and safety standards.
• Supervise, hire, and train employees.

Qualification & Experience

• Bachelor’s degree in business administration.
• Minimum of 5 years of experience successfully managing complex enterprises.
• Proficient ethical leadership abilities.
• Ability to streamline or implement structures and roles that boost efficiency while supporting rapidly shifting business demands.
• Excellent communication skills, both written and verbal.
• Outstanding people skills.
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Establishing team objectives or goals.
• Overseeing, training, or advising team members.
• Mediating interpersonal conflicts.
• Motivating and inspiring team members.
• Helping employees grow.
• Effectively communicating.
• Remote team management. 

Deadline 2023-11-15