Operation Manager (Suyian_Ops Manager) at And Beyond

KEY OUTPUTS: 

• Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence. 
• Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards. 
• Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods. 
• Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards. 
• Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings. 
• Facilitate training sessions for direct reports and mentor team members for leadership growth. 

Relief Responsibilities: 

• Oversee lodge operations during Lodge managers absences, ensuring consistency across departments. 
• Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction. 
• Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards. 
• Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers. 
• Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience. 

KNOWLEDGE AND SKILLS REQUIRED: 

• Strong leadership and team management abilities. 
• Excellent communication and guest engagement skills. 
• Operational oversight experience, with a focus on hospitality standards. 
• Proficiency in reporting, analysis, and identifying cost-saving opportunities. 
• Ability to manage multiple responsibilities, including relief roles for key managers. 

PERSONAL CHARACTERISTICS: 

• Highly organized with excellent multitasking skills. 
• Proactive problem-solver with a focus on guest satisfaction. 
• Adaptable and resourceful in high-pressure situations. 
• Collaborative leader with a commitment to team development and excellence. 
• Detail-oriented with a strong commitment to operational and service standards.