Operational Controller – West & Rift Region at CFAO Motors Kenya limited (Formerly Toyota Kenya)

We are looking to fill the position of the Operational Controller – West & Rift Region. The role reports to the Assistant Finance Manager – Aftersales & Operational Control and will be based in Eldoret Branch (with support to Kisumu, Nakuru, Nyeri, Nanyuki & Lodwar Branches)

Job Purpose

The Operational Controller is directly responsible for:

• Ensuring that the SOP (Standard Operating Procedure) and DOA (Delegation of Authority) are followed, conducting necessary inventories, securing the company assets and ensuring maximum utilization of the Network assets
• Review, Analysis of assigned Network Expenses and providing guidance on expense management
• Sharing with the Branch managers, Network Manager, the performance of its business.
• Review of the Assigned Network Order Banks
• Advising and supporting the business, in accordance with local legislation and regulations, the CFAO and TTC Rules: PACI ((internal control tool), COCE (Code of Conduct & Ethics), …
• Group Lease Expenses Analysis – Government Lease and Corporate Leases

Main Responsibilities of the Job

Operational Responsibilities

Asset Control (Stock & Fixed Assets)

• Conduct monthly inventory for spare parts and vehicles, validate reports with branch manager, and ensure stock adjustments are accurate and compliant with group guidelines.
• Run annual fixed asset inventory, reconcile with asset register, and prepare utilization and idle asset reports for management.
• Ensure assets are properly tagged, movements or disposals are approved, and the asset register is promptly updated.
• Prepare business plans and Capex approvals for investments, monitor implementation, and report performance against approved plans.

Workshop

• Review WIP inventory, consumables stock adjustments, sublet invoices, and Aftersales credit notes for accuracy and compliance.
• Conduct detailed regular reviews of monthly service and Bodyshop costing, margin rates, and WIP yard reports, escalating risks where necessary.
• Validate and approve internal accounts/job cards as per DOA, ensuring justification and compliance with internal expense guidelines.
• Oversee closure, cancellations, and returns of job cards after proper verification and documentation.

Group Government Leasing Expenses

• Analyze monthly lease expenses, highlight variances, and prepare dashboards showing contract profitability and cost-saving opportunities.
• Ensure timely expense postings, proper account billing for all lease expenses and advise on cost-saving opportunities.
• Review and advise on lease contract terms to ensure expected profitability over the contract period.
• Obtain explanations for adverse variances and follow up on corrective action plans.

Other Responsibilities

• Validate branch cash payments, cash sales, customer refunds, and sales commission reports against SOPs.
• Coordinate and support branch budget preparation within group timelines, ensuring compliance and accuracy.
• Train branch teams on SOP changes, maintain audit/risk trackers, and follow up on action plan implementation.
• Review common cost distributions to ensure correct allocation as per budget guidelines.

Expense Management

• Provide guidance on expense-saving opportunities and validate all expense postings before ledger closure.
• Ensure timely recording of expenses, accruals, and allocation to the correct cost centers/ledgers.
• Review branch P&L and marketing ROI to ensure costs are accurate, justified, and deliver measurable returns.
• Engage branch managers in regular discussions on expense management, providing financial support to Dealer Business.

Internal Control & Fraud

• Ensure implementation of internal audit/PACI recommendations, segregation of duties, and effectiveness of branch-level internal controls.
• Monitor compliance, report fraud risks, and advise teams on corrective measures.
• Promote a strong compliance culture, keeping branches updated on new policies and assessing their control impact.
• Support stakeholders in implementing and embedding both global and local policies into operations.

Financial Reporting

• Collaborate with branch managers to develop, manage, and review budgets and forecasts.
• Conduct monthly analysis of branch performance (P&L, working capital, and other key indicators).
• Provide financial insights to support fact-based decision-making at branch and group level.

Leadership

• Foster collaboration between departments and Finance, ensuring shared understanding of functional processes.
• Encourage knowledge sharing and connectivity across teams to align with operational and financial goals.
• Support branch leadership in aligning processes and decisions with organizational objectives
• Apply strong business acumen to link financial insights with strategic decisions, driving sustainable performance across the network
• Anticipate business risks and opportunities, aligning financial strategies with long-term growth objectives.

Knowledge, Skills & Experience

Minimum level of academic and professional qualification required to perform effectively in the role 

• Degree in finance or a business-related field
• CPA (K) /ACCA
• Minimum 6 years’ experience in financial control, audit, or operational finance within a multi-branch or network model in a reputable organisation.
• Advanced MS Excel for financial analysis and reporting.
• Excellent analytical, and problem-solving skills.