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  • Posted: Jun 9, 2026
    Deadline: Not specified
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    The TLScontact centre application procedure, established in conjunction with the UK Visas & Immigration, aims to provide the best visa application service. Our aim is to help you prepare your visa application and assist UK Visas & Immigration in processing applications in a timely manner.
    Read more about this company

     

    Operations Agent

    Requirements:

    • BSc/BA/KNQA
    • 1 year experience in customer service
    • Excellent oral and written communication skills as well as interpersonal skills; ability to work with staff at all levels
    • Ability to work in a team and individually to achieve goals.
    • Establish and foster positive working relationships

    Main Missions :

    • Attending to clients at respective posting (i.e. pass back, biometrics etc)
    • Querying and ensuring applicants provide all required documents as stipulated in the checklist
    • Refer unresolved applicant grievances to the designated supervisor
    • Confer with applicants (by telephone or fact to face) to provide information about VISA applications
    • Addressing Grievance Problems and Resolve applicants servicing
    • Report Preparation
    • Obtain and examine all relevant information/documents presented by applicants
    • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
    • Maintain a clean desk/workstation always
    • Maintain floor order from applicants at all-time directing the to the respective station next
    • Support the provision of healthy and safe working environment through good interpersonal and team practices
    • Ensure that the entire visa application process is completed within the mandated Turn Around Time
    • Carry out any duties assigned by your Line Manager

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to TLScontact on hr.tlscontact.com to apply

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    View All Vacancies at TLScontact Back To Home
Average Salary at TLScontact
KSh 83K from 2 employees
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