Operations Assistant, Account Operations at NCBA Group

Job Purpose Statement

The job holder will input data on new accounts opened, maintain mandates in the system and input static data changes as per laid down procedures

Key Accountabilities (Duties and Responsibilities)

Account Opening customer creation 30% 

• Ensure information/ data captured at the customer/ account level is accurate.
• Ensure customers accounts are correctly opened per the customer’s requirements and within agreed TAT.
• Ensure KYC (Know Your Customer) requirements for newly opened customers is complete and up to date.
• Ensure complete data capture for short account opening done in Omni flow
• Creation of customers in NCBA SASA system.

Maintenance(Static Data enhancement) 25% 

• Ensure static data is maintained accurately and within the agreed time
• Timely lifting of searches’ restrictions
• after feedback and confirmation has been done
• Ensure that Standing orders instructions are maintained within settimelines.
• Ensure KRA requests are handled within the agreed TAT
• Review of documents and marking of Deceased accounts
• Placing restrictions for court orders as per the Legal team/security teams guidance

Customer Mandates 20% 

• Ensure signatures and photos of account signatories are correctly maintained for newly opened accounts
• Ensure mandates instructions shared via Omni flow are uploaded in the system within the set timelines.
• Ensure periodic clean-ups of failed mandate automations.

Record Management 10% 

• Ensure retrieval and refile is done per the procedure
• Support /facilitate various department ‘s /branch archival requests
• Tracking out files to ensure they are refiled within the laid down TAT Customer Service 10% Respond to branch/ customer service queries on area of operation (Mandate maintenance, static Data change etc.) within set timelines. (holding response where there are other dependences)
• Responding to queries regarding mandates, sms alert set up, searches etc.
• Receipt of queries with regards to details input during opening of new accounts

Team Management 5% 

• Contribute positively to a healthy environment within the department
• Develop and maintain teamwork internally and with other departments that regularly work with the Account Maintenance team

Ideal Job Specifications

Academic:

• Overall B- at Form 4 with C+ (plus) in Maths and English
• University degree –2ndclass honours or equivalent

Professional:

• Computer literate

NCBA Bank Core Value Behaviors (Performance Drivers)

• Driven-Get involved and go an extra mile
• Responsive - Respond to issues quickly and efficiently
• Open-Attentive to customers’ needs and give candid feedback
• Trusted-Authentic and acting in integrity

Closing on: May 2, 2022