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  • Posted: Apr 27, 2022
    Deadline: Not specified
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    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
    Read more about this company

     

    Relationship Manager

    Job Purpose Statement

    Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to
    grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy. Apply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role. Collaborate with the Client Service team to ensure fulfilment of all deliverables. Actively coach Client Service Managers in aid of their achievement of performance targets.

    Key Accountabilities (Duties and Responsibilities)

    Financial 40% 

    • This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
    • Balance Sheet Growth
    • Profitability: PBT
    • Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
    • PAR contained within the limits set.
    • PAR aggressively managed within the first 30 days to minimize conversion to NPL status.

    Internal business processes 20% 

    • Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
    • Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
    • Nil repeat findings
    • 100% SLA Adherence
    • 100% adherence to agreed turnaround times

    Customer 20% 

    • Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
    • Accurate real-time CRM data
    • Customer satisfaction:
    • Net Promoter Score
    • CSI/RSI

    Learning and growth 20% 

    • Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
    • Level of own development plan maintenance.
    • Own competency score. 

    Ideal Job Specifications

    • Academic: Bachelor’s degree from a recognized accredited university.
    • Professional: At least 5 years’ experience in Commercial Banking, 3 of which should have been in an assistant management capacity in a similar sized organisation.

    Desired work experience:

    • Proven track record of consistently achieving a portfolio’s financial growth.
    • Experience in products, bank operations and customer experience is highly desirable.
    • Knowledge of the local banking industry, banking products, banking services and
    • banking regulations. Sound working knowledge and understanding of general
    • Commercial Banking regulations and practices. 

    Closing on: May 2, 2022

    go to method of application »

    Assistant Relationship Manager

    Job Purpose Statement

    Prospect, initiate and develop new asset finance relationships with the aim of achieving set Higher Purchase and IPF targets and ensure the Asset Finance portfolio is within the banks PAR and NPL targets

    Key Accountabilities (Duties and Responsibilities)

    Financial 60% 

    • Achieve individual Income generation target and a quality book
    • Growth of income of portfolio.
    • Growth of customer base.
    • Balance Sheet Growth
    • Cross selling
    • Profitability: - PBT

    Internal business processes 15%

    • Continually review the business processes and recommends measures that are likely to improve efficiency.
    • 100% adherence to policies, procedures and statutory guidelines.
    • Audit, Compliance and Risk Rating = Satisfactory.
    • Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
    • Nil repeat findings.
    • Policy and procedure knowledge.

    Customer 10%

    • Deliver high level customer service and client satisfaction.
    • Develop and grow relationships with existing customers.
    • Identifying opportunities for business development and providing insightful feedback on products and solutions that help in the customisation and development of new products/solutions

    Learning and growth 15%

    • Ensure that you achieve learning/training through Elearning, Internal & External training activities as per specified hours.
    • Ensure compliance with the leave policy on block leave and minimum carry over for both self & direct report.
    • Maintain own high performance.
    • Own up-to-date and actioned competency assessments and development plans. 

    Ideal Job Specifications

    • Academic: Bachelor’s degree in the Social Sciences, Economics or Business related field
    • Professional: CPA or Advanced Marketing Certification

    Desired work experience:

    • 4 years’ proven working experience in a Sales & Marketing environment preferably within Asset Finance

    Closing on: May 2, 2022

    go to method of application »

    Assistant Manager, Business Development

    Prospect, initiate and develop new asset finance relationships with the aim of achieving set Higher Purchase and IPF targets and ensuring the Asset Finance portfolio is within the bank’s PAR and NPL targets.

    Key Accountabilities (Duties and Responsibilities)

    Financial 60% 

    • Achieve individual Income generation target and a quality book
    • Growth of income of portfolio.
    • Growth of customer base.
    • Balance Sheet Growth
    • Cross selling
    • Profitability: - PBT

    Internal business processes 15% 

    • Continually review the business processes and recommends measures that are likely to improve efficiency.
    • 100% adherence to policies, procedures and statutory guidelines.
    • Audit, Compliance and Risk Rating = Satisfactory.
    • Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
    • Nil repeat findings.
    • Policy and procedure knowledge.

    Customer 10% 

    • Deliver high level customer service and client satisfaction.
    • Develop and grow relationships with existing customers.
    • Identifying opportunities for business development and providing insightful feedback on products and

    Ideal Job Specifications

    • Academic: Bachelor’s degree in the Social Sciences, Economics or Business related field
    • Professional: CPA or Advanced Marketing Certification
    • Desired work experience: 4 years’ proven working experience in a Sales & Marketing environment preferably within Asset Finance. 

    Closing on: May 2, 2022

    go to method of application »

    Dealer (2 Positions)

    The role will assist senior dealers with assigned portfolio coverage and FX transaction execution. They will maintain frequent customer contact by phone and email including thoughtful and analytical market updates, product information, and strategic advice and growth assigned portfolio by acquisition of new clientele

    Key Accountabilities (Duties and Responsibilities)

    Financial 55% 

    • Under guidance of senior sales dealer, deliver the Global Markets FX Sales income budget.
    • Execute the laid down sales strategy that is coherent with the overall bank strategy within the approved risk appetite and portfolio standards.
    • Optimization of income through profitable sales of Foreign Exchange and other Treasury products.
    • Ensure revenue growth for the bank through cross selling of other bank products to existing and new Treasury clients.

    Internal business processes 10% 

    • Grow the FX sales portfolio by ensuring client retention and acquisition of new clientele.
    • To provide portfolio monthly performance report to management.
    • Understand and ensure compliance with all applicable laws, regulations and guidelines the Group’s policies and procedures; and the Group code of conduct.
    • Effectively and collaboratively, identify, escalate and resolve risk and compliance matters. 

    Customer 25% 

    • Assist the Senior Sales dealer to develop and sustain relationships with clients.
    • Ensure speedy and positive response to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within the bank, whether or not the request is from the specifically allocated group of customers
    • To assist in preparation of the client-meeting plan in coordination with the senior dealer and the relationship managers under the respective portfolios, visit them on regular basis, and to log visit reports on CRM and followup actions.
    • Identify, target and market to new customers with an aim of growing portfolio. 

    Learning and growth 10% 

    • Attend all scheduled trainings and complete all elearning modules. 

    Job Specifications

    • Academic: University degree or equivalent
    • Professional:ACI Certification
    • Desired work experience: At least 4 years’ general banking experience with a strong foundation in FX

    Closing on: May 2, 2022

    go to method of application »

    Operations Assistant, Account Operations

    Job Purpose Statement

    The job holder will input data on new accounts opened, maintain mandates in the system and input static data changes as per laid down procedures

    Key Accountabilities (Duties and Responsibilities)

    Account Opening customer creation 30% 

    • Ensure information/ data captured at the customer/ account level is accurate.
    • Ensure customers accounts are correctly opened per the customer’s requirements and within agreed TAT.
    • Ensure KYC (Know Your Customer) requirements for newly opened customers is complete and up to date.
    • Ensure complete data capture for short account opening done in Omni flow
    • Creation of customers in NCBA SASA system.

    Maintenance(Static Data enhancement) 25% 

    • Ensure static data is maintained accurately and within the agreed time
    • Timely lifting of searches’ restrictions
    • after feedback and confirmation has been done
    • Ensure that Standing orders instructions are maintained within settimelines.
    • Ensure KRA requests are handled within the agreed TAT
    • Review of documents and marking of Deceased accounts
    • Placing restrictions for court orders as per the Legal team/security teams guidance

    Customer Mandates 20% 

    • Ensure signatures and photos of account signatories are correctly maintained for newly opened accounts
    • Ensure mandates instructions shared via Omni flow are uploaded in the system within the set timelines.
    • Ensure periodic clean-ups of failed mandate automations.

    Record Management 10% 

    • Ensure retrieval and refile is done per the procedure
    • Support /facilitate various department ‘s /branch archival requests
    • Tracking out files to ensure they are refiled within the laid down TAT Customer Service 10% Respond to branch/ customer service queries on area of operation (Mandate maintenance, static Data change etc.) within set timelines. (holding response where there are other dependences)
    • Responding to queries regarding mandates, sms alert set up, searches etc.
    • Receipt of queries with regards to details input during opening of new accounts

    Team Management 5% 

    • Contribute positively to a healthy environment within the department
    • Develop and maintain teamwork internally and with other departments that regularly work with the Account Maintenance team

    Ideal Job Specifications

    Academic:

    • Overall B- at Form 4 with C+ (plus) in Maths and English
    • University degree –2ndclass honours or equivalent

    Professional:

    • Computer literate

    NCBA Bank Core Value Behaviors (Performance Drivers)

    • Driven-Get involved and go an extra mile
    • Responsive - Respond to issues quickly and efficiently
    • Open-Attentive to customers’ needs and give candid feedback
    • Trusted-Authentic and acting in integrity

    Closing on: May 2, 2022

    go to method of application »

    Officer, Monitoring and Control

    Job Purpose Statement

    The role of the Monitoring a d Control Officer is to analyse the collection and repayment trends , and liaise with the Monitoring and Control Manager to implement intelligent and effective collections and repayment workflows that serve the needs of the Unit and Business. This role shall be involved in the day to day coordination of Business, Product, Technical, Delivery and Operations teams, and 3 rd party Service Providers in implementing monitoring, control, collections and recoveries processes. The role observes full compliance with the core principles of good lending enshrined in the Credit Policy, Banking Act, and Central Bank prudential guidelines in the respective markets.

    Key Accountabilities (Duties and Responsibilities)

    Financial 10% 

    • Maximize repayments 
    • Build an effective digital first and data driven market/product specific credit risk monitoring and control process that prioritizes, segments and personalizes debtor engagements in a manner that maximizes repayments and minimizes roll forward rates
    • Minimize Cost of Risk:
    • Take high-level strategy and design philosophy, control proposals and business problem statements, and break them into small practical workflows that engineering can develop and implement through use cases, requirements and test script documentation for proposed debtor journeys.
    • Execute end to end testing in a manner that assures quality and minimizes cost of risk

    Process  40% 

    • Support Manager to build and continuously enhance automated reports, and ensure timely inputs and submission of such reports highlighting key risk areas and recommendations thereof
    • Optimal utilization of available technology e.g. CRM, collection system etc.
    • Maintain MIS and update of the various recovery repositories, tools and templates with account management/recovery activities and strategies
    • Participate in the BanqTech or departmental projects as may be called upon Officer, Monitoring and Control, CRM BanqTech
    • Provide and maintain requisite data on assigned portfolio that is to be used in performance management, production of reports etc.
    • Foreclosure (Security realization) Processing in liaison with relevant departments or units.

    Customer 30% 

    • Creative and intelligent customer communication based on behavioural science through calls, emails, issuance of demand letters and notices etc, in a manner that drives optimal conversion rates on repayments.
    • Quality of credit service standards and maintenance of TAT as per policy.
    • Achieve clear communication and excellent relationship management in handling assigned portfolio of delinquent accounts.
    • Conducts call visits and subsequently prepares call visit reports within 7 days of the visit
    • Ensure client request are handled within the set parameters –e.g. restructures, waivers, full and finals etc.
    • Efficient Management of external service providers as will be assigned i.e. ICA etc.
    • Query and complaint management within set TAT and SLA and timely escalation.

    People 20% 

    • Self-development: engage in self-development initiatives and trainings that equip staff on emerging global intelligent debt management practices
    • Adherence to performance management targets 

    Ideal Job Specifications

    Academic: 

    • University degree Upper 2nd Class Honours or 3.0 GPA

    Professional:

    • Relevant professional qualification in Banking, Risk Management and Law an added advantage.
    • Professional knowledge of SQL and/or related statistical packages is an added advantage
    • Certified Credit Professional course is an added advantage

    Desired work experience:

    • At least 2 years work experience in a bank or financial services institution of which 1 year should have been in Remedial Management (Debt Collections and/or Recoveries) preferably in a highly digitized, high volume environment

    Closing on: May 1, 2022

    go to method of application »

    Senior Relationship Manager

    The role holder will manage a portfolio of large corporate customers; serve as their primary point of contact and financial advisor as well as prospect for and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.

    Key Accountabilities (Duties and Responsibilities)

    Financial 40% 

    • This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
    • Balance Sheet Growth
    • Profitability: PBT
    • Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
    • PAR contained within the limits set.
    • PAR aggressively managed within the first 30 days to minimize conversion to NPL status.

    Internal business processes 20% 

    • Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
    • Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
    • Nil repeat findings
    • 100% SLA Adherence
    • 100% adherence to agreed turnaround times

    Customer 20% 

    • Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
    • Accurate real-time CRM data
    • Customer satisfaction:
    • Net Promoter Score
    • CSI/RSI

    Learning and growth 20% 

    • Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
    • Level of own development plan maintenance.
    • Own competency score. 

    Ideal Job Specifications

    Academic:

    • Bachelor’s degree from a recognized accredited university.

    Professional experience:

    • At least 5 years’ experience in Corporate Banking, 3 of which should have been in management capacity in a similar sized organisation.

    Desired work experience:

    • Proven track record of consistently achieving a corporate department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
    • Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.
    • In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.

    Budget/ accountability:

    • Revenue budget of Kes 150Mn p.a
    • Net balance sheet growth of 15% p.a
    • 2 new customers p.a, in adherence to the Corporate Customer Value Proposition- Minimum Assets Kes 400m or Liabilities of Kes 500Mn) or turnover of Kes 1.2Bn p.a or market leader with sound governance structures.
    • Industry strategy formulation and implementationNet growth of Kes 500Mn p.a (balance sheet)

    Additional KPIs to be assigned by the Sector Head as per bank’s performance management policy. 

    Closing on: May 2, 2022

    Method of Application

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