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  • Posted: Apr 27, 2022
    Deadline: Not specified
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    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
    Read more about this company

     

    Senior Relationship Manager

    The role holder will manage a portfolio of large corporate customers; serve as their primary point of contact and financial advisor as well as prospect for and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.

    Key Accountabilities (Duties and Responsibilities)

    Financial 40% 

    • This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
    • Balance Sheet Growth
    • Profitability: PBT
    • Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
    • PAR contained within the limits set.
    • PAR aggressively managed within the first 30 days to minimize conversion to NPL status.

    Internal business processes 20% 

    • Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
    • Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
    • Nil repeat findings
    • 100% SLA Adherence
    • 100% adherence to agreed turnaround times

    Customer 20% 

    • Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
    • Accurate real-time CRM data
    • Customer satisfaction:
    • Net Promoter Score
    • CSI/RSI

    Learning and growth 20% 

    • Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
    • Level of own development plan maintenance.
    • Own competency score. 

    Ideal Job Specifications

    Academic:

    • Bachelor’s degree from a recognized accredited university.

    Professional experience:

    • At least 5 years’ experience in Corporate Banking, 3 of which should have been in management capacity in a similar sized organisation.

    Desired work experience:

    • Proven track record of consistently achieving a corporate department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
    • Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.
    • In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.

    Budget/ accountability:

    • Revenue budget of Kes 150Mn p.a
    • Net balance sheet growth of 15% p.a
    • 2 new customers p.a, in adherence to the Corporate Customer Value Proposition- Minimum Assets Kes 400m or Liabilities of Kes 500Mn) or turnover of Kes 1.2Bn p.a or market leader with sound governance structures.
    • Industry strategy formulation and implementationNet growth of Kes 500Mn p.a (balance sheet)

    Additional KPIs to be assigned by the Sector Head as per bank’s performance management policy. 

    Closing on: May 2, 2022

    Method of Application

    Interested and qualified? Go to NCBA Group on ke.ncbagroup.com to apply

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