Operations Assistant, Card Reconciliation & Settlement at NCBA Group

Responsible for all the settlements and reconciliation completed daily, weekly, and monthly. Review the transaction details from all issuing & acquiring networks on daily basis and reconcile every transaction that has been settled.

Key Accountabilities (Duties and Responsibilities)

Customer experience 10% 

• Achieve Customer Satisfaction Index above 70%
• Expand the agent and merchant networks, and drive the usage of card and atm channels
• The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience

Internal business processes; transaction settlement and reconciliation 70% 

• Process card transactions daily. This includes, reviewing and resolving transaction exceptions variances and unclaimed transactions

Automation and Innovation

• Review submitted disputes prior to escalation as chargeback
• Manage multiple Card Network related settlements and transaction details on a daily manner
• Enforce strong risk and operational controls at all times and secure satisfactory audit results and adhere strictly with Card Data Security rules
• Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
• Work in close collaboration with peers from Risk Unit, Issuing unit and merchant business support to support the accounting functionality related to reconciliation and settlement
• Support automation/ Innovation, process review improvement developments & Card/ATM Products testing
• Prepare and submit weekly report/exhibits of the account GL to the card Operation manager on a daily basis.
• Card support query management and resolution to uphold excellent customer service
• To carry out any other duties or special projects which may be assigned to you from time to time by supervisor Financials

Revenue collection Cost Management 10% 

• Ensure all Revenues are picked from Operational transactions where possible Waivers done at appropriate level (Director of Unit) and Realize Quantifiable Revenue from above initiative
• Identify and escalate any areas of operations that can reduce costs. Operate within the departmental cost limits

Learning & Growth 10% 

• Participate in the review and development of new initiatives designed to improve on the existing platform
• 40hrs Learning and skill development; Internal & External sessions for self annually

Ideal Job Specifications

• Academic: Bachelor’s degree or equivalent
• Professional: Accounting qualification will be an added advantage
• Desired work experience: 18 months to 3 years’ experience year’s banking experience or equivalent