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  • Posted: Mar 6, 2023
    Deadline: Mar 31, 2023
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    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
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    Operations Director

    JOB PURPOSE & SUMMARY

    Our client who is in the high-tech space offering global technical services is looking for a Operations Director to join their vibrant team in Nairobi.

    KEY RESPONSIBILITIES AND DUTIES

    • Develops and implements complaint resolution procedures; ensures the area is staffed and trained to handle inquiries and authorization requests from providers.
    • Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department      related to performance and operational issues is preferred.
    • Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and      external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.
    • Ensure Performance and Talent Management  drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
    • Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
    • Promote organizational vision, values & services to all patients & stakeholders.
    • Provides direction to, and accomplishes results through the team.
    • Manages staffing and deployment of  assigned resources.
    • Assist in maintaining organization-wide quality standards.
    • Develops and implement change plans, managing the business readiness to change and the existing and new      strategic and cultural issues.
    • Manages special projects.

    QUALIFICATIONS:

    EDUCATION/KNOWLEDGE AND EXPERIENCE

    • Bachelor of Finance, Business Administration or Commerce
    • MBA in the same field is an added advantage
    • Professional Accreditation is a MUST.
    • At least 8 years experience in a call center or BPO operational & functional areas with at least 4 years in a management role.

    Method of Application

    Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply

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