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  • Posted: Nov 5, 2022
    Deadline: Not specified
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    Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
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    Operations Manager - Content and Partners

    BE A PART OF A TEAM WHERE YOU WILL:

    • Train, coach, assist, supervise, evaluate and provide feedback to the local teams and/or provider
    • Manage a team of 50+
    • Execute local / global strategic decisions
    • Lead App content quality and ensure high level content and partner activation on our marketplace
    • Be the main point of contact and manage the relationship between the local Glovo teams and the content provider
    • Assure quality and efficiency of the Content Operations processes
    • Monitor the achievements of performance metrics on the Activation Funnel and Content Maintenance tasks (Related with speed, quality and budget)
    • Analyze the third-party provider performances by monitoring the Salesforce/Kustomer/Admin workflows and following up on corrective actions if needed
    • Propose and deploy processes for improving speed, quality in the country by coming up with and implementing creative and scalable solutions
    • Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
    • Manage request for Content changes/updates and assure they are processed within the agreed SLAs
    • Coordinate content-related projects with other departments and the provider
    • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    MUST-HAVES:

    • Extensive experience of managing large operational teams and BPOs
    • Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
    • Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
    • Solid understanding of reporting and budgeting procedures
    • Determination to get things done: no job is too big or too small
    • Excellence communication skills and stakeholder management
    • Ability to motivate and communicate with others at all levels
    • Being problem solver, data-driven with an analytical approach
    • An empathetic, inclusive and curious attitude

    We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

    NICE-TO-HAVES:

    • Salesforce experience is a big bonus
    • Project management experience is a big bonus

    EXPERIENCE OUR GLOVO LIFE BENEFITS:

    • Enticing equity plan (if applicable)
    • Top-notch private health insurance
    • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
    • Discounted gym memberships
    • Flexible time off (take the time you need) and hybrid working model (own your time)
    • Enhanced parental leave including nursery support!
    • Online therapy and wellbeing benefit
    • External learning budget

    Method of Application

    Interested and qualified? Go to Glovo on jobs.glovoapp.com to apply

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