Operations Manager.Digital Commerce & Customer Experience at Alternate Doors

Our Client a high end salon that targets high end clients and inviduals who seek quality services, is currently looking to hire an Operations Manager.

Responsibilities

• Provide leadership and direction to the salon teams and regularly review their performance against targets, taking appropriate action where necessary
• Develop and implement business development and marketing plans and initiatives to meet business goals
• Proactive identification a nd resolution of potential operational and business issues in achieving the projected salon performance and escalate to CEO more complex issues
• To drive specific initiatives to drive improvement of performance in the salons
• Ensure employee adhere to company policies and guidelines
• Manage performance of the salon staff against key sales and service measures
• Provide mentoring and coaching to salon staff
• Support resolution of emerging employee welfare and disciplinary issues that may impact performance

Minimum Criteria:

• High degree of honesty and integrity
• Excellent interpersonal skills and strong personal impact to command respect with internal and external stakeholders
• An undergraduate degree in a business related field
• Must have atleast 3 years and above experience in a high end Salon environment/service industry
• Experience in an organized and professional business/commercial environment with demonstrable entrepreneurial and business skills
• Prior supervisory and team management experience with evidenced leadership skills with ability to motivate and mobilize high performance and maintain motivation levels that deliver the business objectives
• Well developed client relationship management skills with ability to resolve sensitive complaints
• Excellent and effective communications skills, both orally and in writing and ability to effectively engage the business owners in matters pertaining the company
• Well developed ability to multi-task and handle multiple ongoing issues concurrently
• Ability to take charge and control over varied situations that emerge in the salon environment and ‘think on their feet’ for solutions to problems.