Operations Manager - Kenya at Inkomoko

• Inkomoko is seeking an experienced Operations Manager as the new lead in Kenya. Reporting to the Regional Director, with a very close working relationship with the Country Managing Director, the successful candidate will be responsible for ensuring that our admin & operational processes are efficient, cost-effective, and aligned with our organizational goals. This role requires a proactive leader with a strong background in operations management, exceptional organizational skills, and a commitment to our mission.

Operational Strategy & Risk Mitigation

• Adapt and Implement operational strategies and procedures to ensure efficiency and effectiveness in Inkomoko operations across the country
• Contribute to the development and implementation of operational growth plans
• Identify and address operational challenges and opportunities to enhance performance
• Ensure compliance with organizational policies, local regulations, and international standards.
• Identify potential risks and develop mitigation strategies to safeguard the organization’s clients, team, assets, and reputation.

Administration Management:

• Manage and oversee the daily operations and facilities across all offices in the country, including office management, logistics, and facilities development and contracting
• Oversee the build of new facilities for Inkomoko’s growing operations, including site procurement, contractor management, design, etc.
• Implement fixes to the “Pain Points & Time Wasters” as developed in the Happiness Audit
• Implement and maintain administrative systems to improve efficiency and support strategic objectives.

Procurement:

• Oversee the procurement processes across the country to ensure timely and cost-effective acquisition of goods and services
• Develop and manage vendor relationships, negotiate contracts, and ensure compliance with procurement policies.
• Monitor and analyze procurement activities to ensure Inkomoko applies social procurement standards (equitable demographics, environment, social, governance) to sourcing

Staff Supervision and Development:

• Supervise Admin Staff in multiple offices across the country to ensure smooth and efficient office operations, and ensure compliance with organizational standards.
• Lead, mentor, and develop Admin & Procurement Officers and other support staff
• Conduct regular performance evaluations and provide Radical Candor feedback
• Identify training needs and opportunities for staff development to enhance skills
• Hold regular meetings with all admin staff to ensure team cohesiveness

Budget and Financial Management:

• Manage operational budgets in collaboration with the finance department and managing director
• Monitor expenditures and ensure adherence to budgetary constraints.
• Prepare and present regular reports on operational performance, budget utilization, and cost-saving initiatives.

WHO WE ARE LOOKING FOR:

• Successful candidates will embody our organizational culture and mission to support entrepreneurs. Our work environment is fast-paced, positive, solutions-oriented, and we have very high standards.

Qualifications Include:

• A true customer-service mindset to support employees for effective delivery of Inkomoko’s program work
• Bachelor's degree in Business Administration, Operations Management, or a related field
• Minimum of 7 years of experience in operations management, preferably within a social enterprise or similar environment.
• Proven experience in managing multi-site operations and supervising diverse teams.
• Excellent leadership, highly communicative, with strong interpersonal skills. One East African language preferred.
• Strong analytical and problem-solving skills, with a focus on driving continuous improvement and cost-savings strategies
• Proficiency in procurement software, such as ERP systems, e-procurement platforms, and MS Office
• Socially responsible operational experiences are strongly preferred, including processes which favor small-businesses, women and refugee-run businesses, and green business.