Operations - Nomad at The Sands Kenya

The Operations Manager is responsible for the overall condition, readiness, and daily operational standards of Nomad Beach Resort. This includes all guest rooms, public areas, and operational spaces.
The role directly oversees Housekeeping and Maintenance (both with existing supervisors), ensuring strong coordination, clear communication, and consistent delivery of high standards across both departments.
Key Responsibilities
Rooms & Property Management

• Oversee room readiness, cleanliness, maintenance, and overall presentation.
• Conduct daily inspections, including departure room checks, and ensure all issues are logged and resolved.
• Ensure smooth handover between housekeeping and maintenance for all room-related tasks.
• Maintain standards for rooms, turndown, public areas, pool, and grounds.

Housekeeping & Maintenance Oversight

• Directly manage housekeeping and maintenance supervisors and coordinate their teams.
• Ensure effective communication between both departments and timely completion of all tasks.
• Oversee preventive maintenance, reactive repairs, laundry coordination, and tailor/linen repairs.
• Ensure safety inspections are carried out and issues addressed promptly.

Cross-Department Coordination

• Work closely with Front Office, F&B, and Events teams to ensure rooms and spaces are ready for arrivals, departures, and events.
• Coordinate event setup and breakdown with relevant departments.
• Ensure operational readiness across all guest-facing areas.

Quality Control & Reporting

• Conduct regular property walkthroughs and enforce standards.
• Track maintenance and housekeeping issues through to completion.
• Ensure consistent cleanliness, functionality, and presentation across the property.

Key Attributes

• Highly organised and detail-focused.
• Strong coordination and follow-through.
• Hands-on with high operational standards.
• Clear communicator with leadership presence.
• Calm, practical, and solution-driven under pressure.
• Salary: 150,000 ksh/month