Operations Officer at Caritas MFB

The Operations Officer will be responsible for ensuring the management and control of operations in the branch to deliver operations efficiency, compliance control and customer service. Key responsibilities and accountabilities include.

• Cash Management at the Teller and Vault
• Branch cheque clearing management
• Enforce adherence with compliance and control procedures
• Implement service standards and practices to ensure excellent customer service
• Ensure adherence to budget and identify opportunities for cost efficiency
• Ensure that there is income leakage
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
• Ensure customer Queries, Requests or Complaints are handled within the defined Service
• Level Agreements (SLAs) and Turn Around Time (ATM, Mobile Banking, Queue Management)
• Ensure that the Work environment meets the Health and safety standards and regulations and reflects the brand identity
• To perform any other duty as assigned in line with the organization goals and objective.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A University Degree in a Business-related field
• Diploma in banking, CPA qualifications
• 3 years’ experience, 1 of which must be in cash management
• Good communication and interpersonal skills
• Able to multitask
• Knowledge of back-office procedures and processes