Operations Officer at Middle East Bank Kenya Ltd

JOB PURPOSE STATEMENT / POSITION OBJECTIVE

• State briefly the principal purpose of the job, i.e. the reason for the existence of the job within the Organization.
• To provide day to day operational service provision, contribute to the long-term development of the operations of Middle East Bank Kenya Ltd.

KEY RESPONSIBILITIES

• State the end results the job is responsible for achieving, i.e. the end outputs against which the incumbent’s success in the job could be measured.
• Cash replenishment and repatriation i.e. teller and vault.
• Authorize cash paid and received from account holders.
• Authorize M-pesa transactions for both retail and super-agent clients.
• Handle all the forex transactions on behalf of the bank at the branch level.
• Preparation of monthly reports e.g. End-Month Forex report.
• Process inward clearing (eft and cheques) for the branch.
• Balance out the settlement with the main office for our inward clearing
• Issue Bankers Cheques to clients.
• Authorize outward cheques received from clients.
• Authorizing RTGS and SWIFT payment for our clients.
• Handle renewal of call and term deposits, and interest payment for our clients.
• Do customer visits and one-to-one service delivery to clients and potential clients.
• Providing exceptional service to existing and walk in customers based on the relevant products and services delivery.
• Assisting the Assistant Manager in the branch administrative duties.
• Relieving the Assistant Manager when on leave on supervisory role.

CANDIDATE SPECIFICATIONS

• State the nature and duration of experience, skills and knowledge as well as the personal attributes required to perform this job.

EXPERIENCE

• Good front office skills.
• Thorough understanding of bank operation procedures relating to cash, clearing, deposits, account opening e.tc
• Customer service and customer relations from retail and marketing, getting new clients and at the same time maintaining old ones. Ability to cross sell bank products.
• Experience in leading a team.

SKILLS & KNOWLEDGE

• Over 5 years in banking operations and customer relations
• Thorough understanding of banking operations relating to cash, funds transfer, account opening, fixed deposit placements.
• Computer literate.
• Bachelor’s degree in business related field.

PERSONAL ATTRIBUTES

• Ability to communicate effectively.
• Good interpersonal skills.
• Fast learner.
• Ability to work unsupervised.
• Team player.
• Speed and accuracy.
• Ability to work under pressure.