Operations Specialist at Bolt

About the job
What drives our operations? Our people. We're looking for an analytical and solutions-driven Operations Specialist with excellent leadership and interpersonal skills to help us transform the ride-hailing industry in Kenya. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, negotiate impactful deals for our driver community, challenge norms, and shape movement patterns in the urban landscape - here's your chance!

• You will be reporting directly to the Senior Operations Manager leading the local operations team, and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.
• Lead in driver community management, communications and activities - being honest, transparent and engaging with drivers is our priority
• Collaborating with local operations and other local/HQ teams to collect and action on feedback gathered from the driver community
• Hands-on supply management in Kenya- working autonomously and taking initiatives to build brand reputation, driver retention and loyalty
• Be a subject matter expert of the industry and be an effective communicator between Bolt and the driver community
• Develop and execute strategies/initiatives to increase positive engagement with the driver community
• You have 2+ years experience in an analytical position
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Swahili
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are detail-oriented and organised
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business