Operations Support lead at Summit Recruitment and Search

Key Requirements:

• Demonstrate self-leadership through planning, prioritization, doing things wholeheartedly, communicating effectively, and embrace change as a way of life and working.
• Contribute towards building a high-performance and collaborative environment committed to achieving success through each other.
• Support the Operations Manager and the organization at large in the effective management of Training resource planning and utilization.
• Support the Operations Manager in ensuring that the organization’s facilitation resource pool is well managed through timely and effective communication with the Delivery Consultants.
• Ensure proper resource planning for projects/assignments including but not limited to Delivery Consultants, training materials, equipment and training facilities.
• Ensure delivery of memorable training sessions by having full awareness of the training schedules
• Implement prudent planning measures for all resource management and institute replenishment thresholds.
• Ensure professional preparation and delivery of all training sessions.
• Ensure that all customer requests communicated to enhance training experience are attended to promptly within 2 days.
• Carefully go through each of the Training Evaluation forms and attend to all comments that require action within 48 hours.

Qualifications:

• Bachelor’s degree from a recognized university.
• Exceptional organization skills.
• Demonstrated experience in planning, customer service and quality assurance in a busy environment.
• Knowledge of basic working IT applications.
• Excellent presentation skills.
• Excellent negotiation skills.