NOC Engineer at Wananchi Group

Responsibility

• Proactive network monitoring and alert encompassing timely fault detection, accurate ticketing and alerting, active fault resolutions follow-up and updates using our alert platforms accurately and as required (SMS, WhatsAPP, Calls, Emails etc.)
• Consistent and proactive monitoring, troubleshooting and reporting of all outages on infrastructure including but not limited to data centre, GPON network, Hybrid Fiber coax, TV systems, Local and International IP backbone, Metro Switch network, Voice network, Power, SDH/Transmission Network and Monitoring screens.
• Monitoring, managing and maintaining Network Management Systems/Servers: SolarWinds Orion, Easy Docsis, Broadhub, Cacti, Nagios,AIMA, Huawei GPON NCE, ECI Managers.
• Validating alarms from monitoring tools for downtime reporting and for raising trouble tickets.
• Doing reports on network uptime & availability.
• Monitoring regional and international circuits via CMT,Work, TATA, PCCW, Zesco, EASSy, Seacom and Bharti Airtel India (SEMEWE 4 and IMEWE).
• Follow-ups on downtime resolution to adhere to SLAs and providing RFOs on time.
• Accurate incident management: Raising accurate Tickets on all faults within stipulated SLA
• Attending field support or assisting Field Support engineers in bringing up new links/troubleshooting field related outages
• Troubleshooting and resolution of faults on 2nd tier escalation from Support as per WBS escalation matrix
• Network Documentation: This involves maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Manage network maintenance, both emergency and planned in co-ordination with other departments involved
• Develop solution/customer network diagrams for new projects being handled on the NOC level.