Oracle Applications Support Executive Kikambala, Mombasa (Manufacturing Sector Experience) at MAL Consultancy

Job Summary

• The Oracle Applications Support Executive will be a skilled and experienced Oracle E-Business Suite (EBS) R12.2 Functional Support expert. S/he will provide hands-on support across multiple Oracle EBS modules, ensuring seamless system functionality, business alignment, and user satisfaction. The Oracle Applications Support Executive will be an oracle functional expert and will be responsible for new product development, while performing quality control analysis, product costing as well as product improvements. S/he will execute improved technologies and ensure ISO and cGMP and other statutory compliances.

Key Responsibilities 

• Provide functional support for Oracle EBS R12.2 modules, including issue resolution, user support, and configuration adjustments
• Work closely with key business users to analyze requirements, optimize system usage, and implement process improvements
• Establish and enforce system security protocols including user access, responsibility assignments and menu security
• Log and manage Oracle Service Requests (SRs), ensuring follow-ups until issue resolution and closure
• Create and maintain Standard Operating Procedure (SOP) documents and training manuals for end-users
• Conduct training sessions and workshops for business users on relevant Oracle EBS modules and functionality
• Support key business operations including period closings, data corrections, and routine data processing tasks
• Perform functional testing of patches, upgrades, and customizations
• Collaborate with technical teams (DBAs, developers) for development requests and integrations
• Develop and run basic SQL queries and reports to support user requests and assist in data analysis
• Ensure system processes and configurations comply with company policies and audit requirements.

Qualifications Experience and Knowledge Required

• Bachelor's Degree in Computer Science, Information Technology, Finance, or a related discipline.
• Certification as an Oracle expert with functional experience and good knowledge of the use of Oracle SQL, PL -SQL program units, with experience in writing and executing basic SQL queries; creating forms and reports; personalizing Oracle forms; using service helpdesk systems; tracking, and closing issue logs
• 3+ years hands-on experience supporting Oracle EBS R12.2 functional modules – supporting oracle modules addressing Core: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM) and Supply Chain: Inventory (INV), Purchasing (PO), Order Management (OM), Procurement
• Optional/Advantageous: supporting Discreet Manufacturing, BOM, WIP, Advanced Pricing, Costing
• In-depth knowledge of business processes in finance, supply chain and order management modules
• Strong understanding of Oracle user and responsibility security management
• Proven track record of logging and managing Oracle SRs with effective follow-up and resolution
• Excellent documentation, communication, and user training skills, with experience documenting processes and SOP’s
• Ability to work independently and collaboratively with cross-functional teams
• Understanding of compliance standards and ensuring that Oracle solutions align to these requirements
• Ability to handle sensitive and confidential information with professionalism and discretion
• Proactive, results-oriented mindset with the ability to prioritize and manage multiple projects and deadlines
• Ability to work effectively as part of a team, collaborating with colleagues from various departments
• Ability to work independently, take initiative and proactively drive tasks and projects forward
• Have a growth mindset and actively seek opportunities to expand your knowledge and skills
• Ability to communicate effectively
• Good analytical and problem-solving skills
• Good understanding of business processes
• Strong vendor relationship management.