Order Execution Officer at Buhler Group

Buhler Group in Nairobi, Kenya is looking for a skilled professional to join our team as Customer Service Order Execution Officer. This position will be responsible to carry out Customer Service order processing and handle administrative responsibilities at African Milling School.

Tasks

• Executes quotations for African Milling School with quality assurance.
• Ensures invoicing for all tasks along with payment follow ups.
• Pro-actively supports with e-learning modules.
• To support the general admin tasks at African Milling School.
• Organizing customer events.
• Responsible for permit compliances and maintaining the permissions /certificates up to date.
• Website maintenance: Website at all times maintained and reflecting the actual and newest information, electronic booking (courses, accommodation etc.) available as function.
• Registration of students and pro-active communication about registered numbers.
• Organization (and to secure) of raw material supply and finished product distribution for AMS.
• myBühler promotion and development: customer trainings, onboarding, increasing no of customers online and increasing order ratio.
• Subsequent deliveries: responsible for timely and correct deliveries of subsequent deliveries for projects.
• Intercompany orders: responsible for execution of IC orders (quality, time, follow up)
• Other tasks assigned.

Required Qualifications

• Bachelors’ degree.
• Higher technical or commercial education with further training in marketing, sales, and communication.
• Minimum of 3 years’ experience in the similar industry.
• Good knowledge in English. Arabic, French, Portuguese languages are an advantage.

Preferred Qualifications

• Strong knowledge of MS office programs and applications.
• Experience in dealing with customers.
• Commercial understanding for order processing, especially incoterms, payment terms.
• Proven ability to work in a matrix organization.