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The World Bank Group (WBG) is a family of five international organizations that make leveraged loans to developing countries. It is the largest and most famous development bank in the world and is an observer at the United Nations Development Group. The bank is based in Washington, D.C. and provided around $61 billion in loans and assistance to "develop...
Required Language(s):
For Asia position - English is required
For Africa position - French & English required
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges.
The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
For more information, visit www.worldbank.org
The World Bank Group's Organizational Ombudsman Function
The Ombuds Services Office is governed by WBG Staff Rule 9.02 and operates in accord with the Standards of Practice and Code of Ethics of the International Ombudsman Association.
The Office has a broad mandate to look into staff-related issues, to consider conflicts of any nature related to employment by the WBG, and to assist in their informal resolution. The WBG’s administrative regulations provide for the Ombudsman to be independent of any group or official of the WBG. Except for medical records, documents covered by attorney-client privilege or records of on-going investigations, the Ombudsman has access to records concerning staff. The Ombudsman may consult with anyone relevant to a matter, and give whatever advice and opinion is deemed to be appropriate. The Ombudsman have direct access to the President of the WBG as needed for the performance of their duties.
The WBG’s Ombuds Services Office performs three principal functions: (i) it provides assistance in the informal resolution of conflicts and other issues brought to the attention of the Office; (ii) it monitors trends and emerging issues, and provides guidance and advice on ways to improve the workplace environment in the WBG; and (iii) it manages the Respectful Workplace Advisors (RWA) Program.
The WBG has several other units and services which provide advice and assistance in resolving conflict, grievances and ethical issues (including Human Resources, Mediation Services, Peer Review Services, the Administrative Tribunal, Ethics and Business Conduct, Legal, Personal and Work Stress Counseling, and the Staff Association). The Ombuds Services Office collaborates with these units, as appropriate, while maintaining the confidentiality of specific matters.
Background / General description
The WBG currently has three Ombudsman, two of whom are based in Washington DC, and a third is based in the field. The two Ombudsman based in Washington DC are filled by one internally selected staff member and one an external candidate with extensive and proven professional expertise in the area of conflict resolution, including as an organizational ombudsman. The two field-based Ombudsman
The WBG is recruiting two individuals with extensive and proven professional expertise in conflict resolution processes to fill two new field-based Organizational Ombudsman positions. The positions are local positions that may, for non-nationals, include global mobility benefits. One position will be based in Africa (Kenya or Dakar), and one in Asia (to be determined, preferably Chennai). The two field-based Ombudsman may be hired either internally or externally. Successful candidates will be expected to travel on a regular basis to other WBG field offices to provide direct services.
The Ombudsman appointment is for a five-year term appointment which may be renewed for an additional five-year term. After serving as Ombudsman, an individual shall be ineligible for any other appointment in the WBG for a period of two years (except for short-term consultant appointments limited to the Offices of the Ombuds Services or Mediation Services).
Note: We are hiring for 2 positions against the requisition. Job Locations to be determined. 1 position in Africa (Nairobi or Dakar); 1 position in Asia (such as Chennai, Delhi, Bangkok, Jakarta, Beijing, Hanoi or Manila)
Duties and Accountabilities
The Ombudsman perform their duties as a team.
In efforts to help resolve conflicts, depending on the circumstances, an Organizational Ombudsman may help a visitor (individual calling upon Ombuds Services for assistance) analyze the situation brought to his or her attention, advise the visitor of the policy or procedural context of the situation, advise the visitor of options and different avenues open to him or her, and make suggestions about how to exercise options or pursue avenues. If requested by a visitor, an Ombudsman may contact other parties to informally facilitate a resolution.
In carrying out their responsibilities, the Ombudsman hold periodic meetings with the President of the WBG and other senior managers, issue periodic reports, and may be consulted on policies where their views and experience may be helpful.
The Ombudsman are jointly responsible for:
Selection Criteria
Personal Qualities:
Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.
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