Training Delivery Coordinator at Trainingcred Institute

About the Role

• We are seeking a highly organized, proactive, and client-focused Training Delivery Coordinator to support the successful planning and delivery of professional training programs.
• The role will coordinate the operational aspects of training delivery from the point of confirmation through completion and post-training follow-up. This includes coordinating trainers, participants, venues, training materials, schedules, assessments, certificates, logistics, and internal teams.
• The successful candidate will play a key role in ensuring that every training program is professionally organized, delivered on schedule, and provides a positive experience for both participants and clients.

Key Responsibilities

Training Program Coordination

• Coordinate confirmed classroom, virtual, customized, and corporate training programs.
• Develop and maintain training delivery schedules and implementation checklists.
• Ensure all training requirements are confirmed before the start of each program.
• Coordinate with internal teams on upcoming training assignments, participant requirements, and delivery readiness.
• Track multiple training programs simultaneously and ensure all milestones are met.

Trainer Coordination

• Coordinate with assigned trainers and facilitators before each training program.
• Confirm trainer availability, schedules, course requirements, and delivery expectations.
• Ensure trainers receive the correct course outline, participant information, training schedule, venue details, and relevant client requirements.
• Follow up on trainer presentations, exercises, assessments, case studies, and other required materials.
• Escalate trainer availability or delivery concerns early enough for corrective action.
• Support the coordination of replacement trainers where necessary.

Participant Coordination

• Communicate with participants before training to provide joining instructions, schedules, venue information, virtual links, and other relevant information.
• Maintain accurate participant lists and attendance records.
• Respond to participant questions relating to training logistics and program arrangements.
• Coordinate participant onboarding at the beginning of training programs.
• Ensure participant requirements are communicated to trainers and relevant internal teams.

Training Venue & Logistics Coordination

• Coordinate training venues, conference facilities, accommodation, transport, refreshments, equipment, and other logistics where applicable.
• Confirm venue bookings and training room requirements.
• Ensure classrooms are appropriately prepared before training begins.
• Confirm availability of projectors, flipcharts, stationery, internet connectivity, extension cables, and other training resources.
• Work with suppliers and service providers to ensure agreed services are delivered correctly.

Virtual Training Coordination

• Set up and coordinate virtual training sessions using platforms such as Zoom, Microsoft Teams, or other approved platforms.
• Share meeting links and joining instructions with trainers and participants.
• Support trainers and participants with basic technical issues during virtual sessions.
• Monitor attendance and participation during online programs.
• Ensure virtual learning materials and recordings, where applicable, are properly managed.

Training Materials & Documentation

• Coordinate preparation and distribution of participant training materials.
• Ensure course materials are complete and available before training begins.
• Maintain accurate training files and supporting documentation.
• Coordinate printing or digital distribution of manuals, presentations, exercises, assessments, and other learning materials.
• Ensure participant registration forms, attendance sheets, evaluation forms, and other required documentation are completed.

Assessments & Evaluation

• Coordinate pre-training assessments, post-training assessments, quizzes, evaluations, and participant feedback.
• Ensure evaluation forms are completed at the end of training programs.
• Compile participant feedback and submit reports to the relevant internal teams.
• Highlight significant participant concerns or positive feedback requiring management attention.

Certificates & Post-Training Administration

• Coordinate preparation and issuance of training certificates.
• Verify participant names and attendance before certificates are issued.
• Ensure certificates are issued within agreed timelines.
• Maintain accurate certificate and training completion records.
• Coordinate post-training communication with participants and clients.
• Support preparation of training completion reports where required.

Client Experience

• Maintain professional communication with clients throughout the training delivery process.
• Ensure client expectations relating to logistics and delivery are understood and followed.
• Provide timely updates regarding training arrangements.
• Support the resolution of operational issues before they negatively affect the client experience.
• Escalate significant client concerns to the appropriate internal team.

Internal Coordination

• Work closely with Sales, Client Relations, Learning & Development, Finance, Marketing, and Trainer Management teams.
• Participate in training handover meetings before program commencement.
• Ensure information provided by the sales team is correctly transferred into training delivery.
• Provide regular updates on upcoming, ongoing, and completed programs.
• Flag risks, delays, resource gaps, or operational issues early.

Qualifications & Experience

• Bachelor's degree or diploma in Business Administration, Human Resource Management, Education, Training Management, Hospitality, Project Management, Operations, or a related field.
• At least 2–4 years of experience in training coordination, event coordination, learning and development, customer service, project coordination, administration, or operations.
• Previous experience in a training company, consulting firm, conference facility, professional services organization, university, or corporate learning environment will be an advantage.
• Experience coordinating multiple programs, events, or projects simultaneously is highly desirable.

Skills & Competencies

• Strong coordination and organizational skills
• Excellent attention to detail
• Strong verbal and written communication
• Customer service orientation
• Time management and prioritization
• Problem-solving ability
• Ability to manage multiple assignments simultaneously
• Strong follow-up skills
• Professional stakeholder management
• Ability to work under pressure and meet deadlines
• Good Microsoft Office or Google Workspace skills
• Familiarity with Zoom, Microsoft Teams, and virtual learning platforms
• Basic reporting and data management skills

Personal Attributes

We are looking for someone who is:

• Highly organized
• Proactive and dependable
• Detail-oriented
• Professional in communication
• Comfortable working with trainers, participants, corporate clients, and service providers
• Able to anticipate problems before they affect training delivery
• Calm and solution-oriented when plans change
• Strong at following through until tasks are fully completed