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  • Posted: Jan 12, 2023
    Deadline: Not specified
  • Nimble Group provides highly professional credit management services to many of the largest credit grantors in Africa; South Africa, Namibia, Botswana and Kenya. Services for high volume consumer and corporate accounts, receivables management, customer service work, and collections early stage, arrear and overdue accounts are provided. Other services also in...
    Read more about this company


    Outbound Collections Agent

    Job Purpose: 

    To negotiate with arrears account customers to maximise debt recovery and profitability

    Key Performance areas


    • Ensure that allocated collection target/s are achieved
    • Ensure that allocated productivity target/s are achieved
    • Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
    • Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
    • Ensure full understanding of product/s working on


    • Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
    • Adhere to / utilize the collections call script/s
    • Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
    • Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism


    • A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
    • Criminal clear
    • Strong communication skills
    • Computer literate
    • Understanding / working knowledge of a collections system is advantageous


    • Target driven
    • High level of integrity
    • Strong work ethic
    • Self-motivated
    • Able to work under pressure
    • Reliable
    • Time management
    • Able to work in a team

    Method of Application

    Interested and qualified? Go to Nimble Group on to apply

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