Outlet Manager (Nyeri) at Fairmont Hotels & Resorts

We are looking for a dynamic, forward-thinking and proactive individual  responsible for the day-to-day running our Food & Beverage outlet This is a fantastic opportunity to further develop competencies and learning in many areas Be part of a team focused on driving successful business results

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following

• Attend and actively participate in Food and Beverage meetings respecting the confidentiality of issues that may be discussed formally or informally.
• Manage the service of food and beverage within the restaurant / bar, mini bar and, where required, conferencing and outside catering.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between restaurant / bar and other relevant departments to ensure that preparations for conferences involving restaurant / bar.
• Assist in the preparation monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Shift Leaders and Captains.
• Prepare weekly forecasts for restaurant / bar, mini bar and roster staff accordingly.
• Ensure constant liaison with the Conference Sales Manager and Conference Coordinators.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.

Your experience and skills include:

Work Experience

• Previous experience in similar roles is preferable
• Passion for Food & Beverage
• Knowledge of Opera system
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organizational skills
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours
• Minimum 4 years of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times