Jobs at Fairmont Hotels & Resorts

Provides presence at the hotel main entrance to welcome and assist guests promptly, efficiently, courteously and professionally, as to achieve a high level of guest satisfaction. Being the first point of contact with guests is to create an unforgettable impression and project a favorable image of the hotel at all times.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing

• Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guest are personally greeted by name , if known, direct /escort guest to the reception and assist guests in hotel activities enquiries / requests facilities inquired to make them feel expected and welcomed.
• Mans the main entrance door to welcome and farewell to guests, while maintain a smooth traffic flow from lobby as well as driveways.
•  Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest’s queries.
• Establishes, promote and maintain good public relation and enhance sales for the hotel at every opportunity.
• Maintain awareness of guest profile through opera PMS guest history.
• Adhere to all company and hotel rules and regulations at all times
• Provide helpful, friendly and prompt personalized telephone service to all guests( external and internal)
• Maintain and up to date knowledge of all Front Office equipment’s and how to use them
• Actively elicits guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
• Forward all guests complaints or problems to the Front Office Manager
• Report daily activities in communication logbook and attends daily operations briefing.

Your experience and skills include:

• Experience in 5-star Luxury Hospitality required
• Background in hotel front operations/concierge 
• Atleast secondary education
• Perfectly fluent in English and local language, French or another language.
• Team player
• Excellent communicator
• Detail oriented
• Organized
• Accountable
• People oriented
• Passion for people
• Passion for people and for best in class service

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We are looking for a dynamic, forward-thinking and proactive individual  responsible for the day-to-day running our Food & Beverage outlet This is a fantastic opportunity to further develop competencies and learning in many areas Be part of a team focused on driving successful business results

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following

• Attend and actively participate in Food and Beverage meetings respecting the confidentiality of issues that may be discussed formally or informally.
• Manage the service of food and beverage within the restaurant / bar, mini bar and, where required, conferencing and outside catering.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between restaurant / bar and other relevant departments to ensure that preparations for conferences involving restaurant / bar.
• Assist in the preparation monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Shift Leaders and Captains.
• Prepare weekly forecasts for restaurant / bar, mini bar and roster staff accordingly.
• Ensure constant liaison with the Conference Sales Manager and Conference Coordinators.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.

Your experience and skills include:

Work Experience

• Previous experience in similar roles is preferable
• Passion for Food & Beverage
• Knowledge of Opera system
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organizational skills
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours
• Minimum 4 years of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

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You will assist the Human Resources Department to ensure smooth running of the HR office.

What is in it for you?

• Learning programs through our Academies and the opportunity to earn qualifications.
• Opportunity to develop your talent and grow within our property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Assist the Human Resources Department in the day-to-day operation of the department as required
• Foster and promote positive Colleague relations through an environment that encourages open communication, trust and mutual respect.
• Ensure the Human Resources department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all colleagues
• Schedule and arrange appointments as required
• Compose correspondence for the HR Department, such as letters, contracts as requested especially for trainees
•  Support internal HR projects, tracking necessary action and updating reports as progress is made
• Filing Employee records as per Fairmont standards
• Handle all office administration duties such as faxes, mail, phones, photocopying, office supplies
• Assist with scheduling of interviews for qualifying candidates for various posts
• Assist  Human Resources Department  with the Colleague Review performance tracking and communication to Leaders
• Maintain and communicate the HR Weekly Status Change report
• Participate in the monthly payroll preparation and make sure it is processed accurately and in appropriate time 
• Be familiar with the recruitment processes and assist as requested
• Maintaining and organizing  information on the colleagues notice boards ensuring expired posting are removed

QUALIFICATIONS:

• Minimum of a diploma in Human Resources Management or any other related field.
• Must possess excellent interpersonal, communication, and presentation skills with a high degree of organizational and administrative ability.
• Must be able to identify with and create a rapport within our diverse multi-cultural environment and to address challenges as they arise.
• Computer literate with demonstrated knowledge of E-Mail and Microsoft Office Software.
• Must be professional, highly productive, self-motivated and energetic.