Doorman (Nyeri) at Fairmont Hotels & Resorts

Provides presence at the hotel main entrance to welcome and assist guests promptly, efficiently, courteously and professionally, as to achieve a high level of guest satisfaction. Being the first point of contact with guests is to create an unforgettable impression and project a favorable image of the hotel at all times.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing

• Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guest are personally greeted by name , if known, direct /escort guest to the reception and assist guests in hotel activities enquiries / requests facilities inquired to make them feel expected and welcomed.
• Mans the main entrance door to welcome and farewell to guests, while maintain a smooth traffic flow from lobby as well as driveways.
•  Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest’s queries.
• Establishes, promote and maintain good public relation and enhance sales for the hotel at every opportunity.
• Maintain awareness of guest profile through opera PMS guest history.
• Adhere to all company and hotel rules and regulations at all times
• Provide helpful, friendly and prompt personalized telephone service to all guests( external and internal)
• Maintain and up to date knowledge of all Front Office equipment’s and how to use them
• Actively elicits guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
• Forward all guests complaints or problems to the Front Office Manager
• Report daily activities in communication logbook and attends daily operations briefing.

Your experience and skills include:

• Experience in 5-star Luxury Hospitality required
• Background in hotel front operations/concierge 
• Atleast secondary education
• Perfectly fluent in English and local language, French or another language.
• Team player
• Excellent communicator
• Detail oriented
• Organized
• Accountable
• People oriented
• Passion for people
• Passion for people and for best in class service