Parking System Support Executive – IT Solutions at Corporate Staffing

• Our client in the IT Solutions industry is seeking to hire a Parking System Support Executive. The primary objective of this role is to manage and ensure the optimal functioning of all parking systems installed, ensuring that clients consistently have access to reports and dashboards.

Responsibilities:

• Ensure all provisioned systems are in the desirable working order, undertaking their scheduled maintenance and repairs.
• Work with the client organizations to undertake performance verification testing and acceptance testing in the deployed system.
• Train and guide end-users on the optimal use of the deployed parking system.
• Identify, monitor, and resolve technical problems proactively to prevent downtime.
• Escalate complex issues to higher-level support teams when necessary.
• Participate in the implementation of system updates and patches.
• Collaborate with colleagues to develop comprehensive solutions for recurring problems.
• Maintain detailed records of user interactions, technical issues, and solutions.

Qualification:

• Degree in Information Technology, or an equivalent qualification from a reputable institution.
• Minimum 2 years of experience in customer-facing solutions in Parking Management Systems.
• Familiarity with support ticketing systems.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and manage time effectively in a fast-paced environment.
• Willingness and ability to work off hours.
• Strong communication and interpersonal skills
• Ability to work in a team environment.
• Strong strategic, analytical, and organizational skills

How to Apply

If you are up to the challenge, and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Parking System Support Executive – IT Solutions)