Partnership & Digital Operations Intern at Britam

Job Purpose: 

• The Partnerships & Digital Operations Intern supports the day-to-day execution of digital business operations, partner management, customer support, lead conversion, and claims administration within the Partnerships & Digital Innovation Department. 
• The role is responsible for ensuring smooth customer experiences across digital channels, 
• supporting partner operational requirements, following up on sales opportunities, and coordinating administrative and commercial activities that contribute to growth, service delivery, and operational efficiency.

Key responsibilities:

• Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries. 
• Identify, investigate, and escalate customer journey issues including failed purchases,  payment errors, broken links, and incomplete onboarding processes. 
• Follow up on leads generated through campaigns, digital channels, and partner referrals to  support customer acquisition and conversion. 
• Support execution of sales and marketing campaigns, including promotions, customer  engagement activities, and performance tracking. 
• Receive, log, and follow up on claims submitted through partners, while coordinating with  internal teams for timely resolution. 
• Support partner onboarding, relationship management, and day-to-day operational matters  to ensure effective service delivery. 
• Prepare and track partnership documents including contracts, proposals, onboarding  packs, approval papers, and related correspondence. 
• Prepare meeting agendas, minutes, presentations, reports, and business case documents  for internal and external stakeholders. 
• Maintain accurate trackers, records, and progress updates for leads, claims, partner  engagements, campaigns, and departmental activities. 
• Undertake any other duties assigned in support of departmental objectives, operational  efficiency, and business growth initiatives. 

Knowledge, experience and qualifications required:

• Bachelor's degree in business, marketing, insurance, communication, or a related  field. 
• Certificate or Diploma in Insurance is an added advantage. 
• Familiarity with sales and marketing activities.
• Strong written and verbal communication skills.
• Comfort with analyzing data and campaign performance metrics. 
• Excellent time management and organizational skills to handle multiple tasks. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools. 
• Detail-oriented and proactive. 
• Adaptable and able to work in a fast-paced environment. 
• Customer-focused mindset. 
• Collaborative and team-oriented.