Vacancies at Britam

Job Purpose: 

• Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counter checking the terms of the policy as well as reviewing the conditions of the policy.

Key responsibilities:

• Assess the proposed risk within set standards.
• Keep detailed and accurate records of policies underwritten and decisions made.
• Review proposal forms.
• Release policy documents, endorsements, valuation report to clients.
• Communicate with clients on the renewal terms.
• Maintain high standards of customer service - responding to clients enquiries; (walk-in clients, telephone and emails).
• Liaise with intermediaries and direct clients on issues relating to their policies.
• Apply the credit control policy by ensuring that debit/credit notes raised are mailed. and that they reach the clients/intermediaries within the shortest time possible.
• Issue policy documents of general business.
• Generate renewal notices for all renewal business.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Bachelor’s degree (insurance option preferred).
• Insurance certification: IIK, ACII.
• At least 3-4 years experience in the insurance industry.
• Computer literate.

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Job Purpose

• Drive the growth of FA/ IFA business to meet set annual premium targets through managing various production channels and direct sales targets. Reporting to the Business Development Manager, the incumbent will drive increase in Britam business by growing and retention of customers.    

Key responsibilities 

• Secure new GI business through intermediaries. 
• Retain existing GI business as per set objectives. 
• Maintain excellent customer service to intermediaries and clients.  
• Service existing business and resolve customer complaints.  
• Follow up on renewals for general insurance business. 
• Forward proposal forms to underwriting department. 
• Follow up premium collections for GI clients. 
• Prepare weekly and daily reports as required.  
• Respond to customer and client enquiries. 
• Follow up on commissions and claims issues emanating from intermediaries. 
• Recruitment of intermediaries as per set objectives 
• Conversion of FA’s and IFA’S  in the market to ensure all are placing general insurance business. 
• Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be.  
• Training of intermediaries on general insurance products and submitting training schedules to 
• supervisors.  
• Use authorized incentive scheme to bring in new business through training intermediaries on the same and marketing it.  
• Creating strategic partnerships with intermediaries for maximum business support.  
• Sharing of market intelligence with supervisor. 
• Work closely with branch managers and other lines of business to achieve set objectives 
• Perform any other duties as may be assigned from time to time. 
• Delegated Authority: As per the approved delegated authority matrix.  

Knowledge, experience and qualifications required 

• Bachelors’ degree in a business related field. 
• Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK). 
• 4-6  year’s relevant experience in the insurance industry.

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Job Purpose:

• The job holder is responsible for performing accounts payables operations for all Britam Kenya entities under the centralized Finance Shared Services model. The role ensures timely and accurate processing of supplier invoices, maintenance of supplier accounts, reconciliations, and support of month‑end close activities using the Oracle ERP system, while ensuring compliance with internal controls, procure‑to‑pay procedures, and statutory requirements. 

Key responsibilities: 

• Receive, validate, and process supplier invoices for all Britam Kenya entities in line with approved Accounts Payables procedures. 
• Verify invoices against approved LPOs, delivery notes, tax documentation, and authorization matrices prior to processing. 
• Accurately post supplier invoices in the Oracle ERP system, ensuring correct entity, account, cost centre, and tax coding. 
• Maintain completeness and accuracy of the Accounts Payables sub‑ledger and support month‑end close activities, including reconciliations, accruals, and adjustments. 
• Prepare and review supplier account reconciliations and promptly resolve reconciling items. 
• Maintain accurate supplier master data in Oracle in collaboration with Procurement. 
• Prepare supplier payment schedules and support centralized payment processing in line with approved payment cycles and delegated authority limits. 
• Ensure accurate computation and accounting of statutory deductions, including VAT and withholding tax. 
• Respond to supplier queries and liaise with Procurement, Treasury, and user departments to resolve invoice and payment issues.
• Generate and review Oracle system reports relating to invoices, supplier balances, and payment status. 
• Support internal and external audits by availing reconciliations, schedules, and supporting documentation. 
• Ensure adherence to finance policies, internal controls, and regulatory requirements within the procure‑to‑pay process. 
• Identify opportunities for process improvement and support automation and system enhancement initiatives within Finance Shared Services.
• Delegated Authority:  As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor's degree in a business-related field.
• Advanced progress in Acocunting certification. CPA(K) or other similarly recognized accounting profession qualification will be an added advantage.
• 2 - 4 years of accounting experience in a similar role.
• Knowledge of ERP AP system and/or experience of using Oracle Financials would be an advantage.
• Strong computer and business solutions software skills.
• Strong analytical and problem-solving skills .
• Analytical skills.

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Job Purpose: 

• The Partnerships & Digital Operations Intern supports the day-to-day execution of digital business operations, partner management, customer support, lead conversion, and claims administration within the Partnerships & Digital Innovation Department. 
• The role is responsible for ensuring smooth customer experiences across digital channels, 
• supporting partner operational requirements, following up on sales opportunities, and coordinating administrative and commercial activities that contribute to growth, service delivery, and operational efficiency.

Key responsibilities:

• Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries. 
• Identify, investigate, and escalate customer journey issues including failed purchases,  payment errors, broken links, and incomplete onboarding processes. 
• Follow up on leads generated through campaigns, digital channels, and partner referrals to  support customer acquisition and conversion. 
• Support execution of sales and marketing campaigns, including promotions, customer  engagement activities, and performance tracking. 
• Receive, log, and follow up on claims submitted through partners, while coordinating with  internal teams for timely resolution. 
• Support partner onboarding, relationship management, and day-to-day operational matters  to ensure effective service delivery. 
• Prepare and track partnership documents including contracts, proposals, onboarding  packs, approval papers, and related correspondence. 
• Prepare meeting agendas, minutes, presentations, reports, and business case documents  for internal and external stakeholders. 
• Maintain accurate trackers, records, and progress updates for leads, claims, partner  engagements, campaigns, and departmental activities. 
• Undertake any other duties assigned in support of departmental objectives, operational  efficiency, and business growth initiatives. 

Knowledge, experience and qualifications required:

• Bachelor's degree in business, marketing, insurance, communication, or a related  field. 
• Certificate or Diploma in Insurance is an added advantage. 
• Familiarity with sales and marketing activities.
• Strong written and verbal communication skills.
• Comfort with analyzing data and campaign performance metrics. 
• Excellent time management and organizational skills to handle multiple tasks. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools. 
• Detail-oriented and proactive. 
• Adaptable and able to work in a fast-paced environment. 
• Customer-focused mindset. 
• Collaborative and team-oriented. 

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Job Purpose:
Deliver the Health underwriting mandate through effective risk selection, pricing discipline, and portfolio management within assigned authority limits, ensuring achievement of loss ratio targets, portfolio quality, and alignment to the company’s underwriting philosophy.

Key responsibilities:

• Execute underwriting activities for the health insurance portfolio, ensuring sound risk selection, quality of business, and achievement of profitability and loss ratio targets.
• Evaluate Health risks and make underwriting decisions (accept, decline, or modify) within delegated authority, applying strong technical judgment and adherence to underwriting guidelines.
• Determine and apply appropriate pricing, terms, and conditions based on risk exposure, ensuring balance between competitiveness and underwriting discipline.
• Ensure full compliance with underwriting standards, credit policy, and delegated authority limits, maintaining strong risk governance and audit readiness.
• Monitor assigned risks and follow through on risk survey recommendations, ensuring timely implementation and continuous improvement in portfolio quality.
• Collaborate with business development, claims, and other internal teams to support business acquisition, retention, and resolution of underwriting-related matters.
• Track and analyse underwriting performance trends, escalating emerging risks or underperformance issues and supporting corrective actions.
• Maintain accurate underwriting records and ensure proper documentation of client information in line with company and regulatory requirements.
• Operate strictly within the approved Delegated Authority Matrix and escalate decisions outside assigned limits.
• Contribute to continuous improvement of underwriting processes, turnaround times, and service delivery standards.
• Undertake any other duties as assigned in support of departmental objectives.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Actuarial Science or insurance option preferred.
• Professional qualification in Insurance (ACII or IIK).
• 6-8 years’ experience in Health Underwriting two of which should be in a supervisory position.
• A keen eye for innovation in the insurance and financial services space preferred.
• Strong reporting and data management skills.
• Experience with data visualization tools (e.g., Power BI, Tableau or similar) will be an added advantage.