People and Culture Facilitator at Watu Credit Limited

Job Purpose

The People & Culture Facilitator is responsible for planning, scheduling, coordinating and facilitating training initiatives whilst engaging with the business to implement development strategies to build a high-performance organisational culture.

Responsibilities And Duties

Employee Development

• Partners with management on performance by identifying appropriate business L&D solutions to enhance individual and team performance.
• Assists in the implementation of training and team building interventions.
• Establishes effective relationships at all levels of the organization
• Ability to travel locally and internationally

Performance Management

• Drives and promotes the Performance Management process.
• Assist in setting performance objectives and updating as necessary
• Assist in facilitating the development of job descriptions and KPIs with the leadership team

Onboarding & Induction

• Coordinate and Facilitate the presentation of policies and employee handbooks that explain company operations
• Develop and communicate information about the company and positions
• Coordinate onboarding and induction for new employees and present company and product demos
• Distribute manuals and guidelines, as needed

Compliance Training

• Develop informative and relevant compliance training programs in collaboration with relevant HODs
• Develop, schedule and facilitate compliance training courses
• Learn, research and keep updated on relevant subject matter in order to
• Create resources to enhance employee learning
• Offer strategies to test compliance understanding

Qualifications

Education level:

• Minimum of a Degree in a Business-related field.

Experience:

• Minimum of 2 years of experience in a training or HR role

Technical skills:

• Proficient in Microsoft Office (Word, PowerPoint and Excel);
• Proficient in Google Chrome

Behavioral skills: 

They must demonstrate the following values:

• Customer Focus – deliver and maintain a high level of customer service with both our internal and external customers.
• Ownership – treat Watu as your own company and make decisions that would benefit us all aligned with our company values – with a clear focus of delivering on the agreed KPIs
• Respect – display respect and maintain respectful relationships within our Watu teams and our customers and partners.
• Integrity – operate openly and transparently with our teams, customers, and partners – Act with Integrity.
• Empowerment – Learn and grow with Watu. We empower our employees to be the leaders our people want to follow. We empower our employees by giving them the opportunities to learn and grow together. We empower each other by sharing knowledge and embracing a positive mindset.

People & Leadership Skills

• Participate in mid-year performance appraisals, annual performance appraisals and monthly 1-1s as per Watu performance management cycle.
• Work together to create an environment that fosters teamwork and cooperation
• Attend training sessions offered to continuously improve skills and knowledge.
• Be proactive and self-motivated to achieve set Key Performance Indicators (KPIs).
• Recommend new ways of working to continuously improve efficiency, productivity and enhance both our internal and external customer experience.
• Keep updated on any changes in policies, schedules and product knowledge to the team.
• Attend and participate in team meetings

General

• Follow company’s policies, processes and code of conduct
• Fulfill any reasonable tasks given or approved by management that is work-related and aimed towards company’s goals and targets
• Complete all tasks and responsibilities within the agreed deadlines
• Action all administrative duties as per agreed process.
• Embraces, leads and embeds change
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
• Proactively recommend improvements and innovative ideas to increase business efficiency