Recruitment & Operations Specialist, Global People Operations at IDinsight

Responsibilities

Reporting to the Manager of Global Operations based in Nairobi, Kenya, and working with our Global and Regional Operations teams, the Specialist will be responsible for the following workstreams:

Owning Org-Wide Recruitment:

• Lead and oversee global recruiting drives for teams hiring across multiple geographies, in conjunction with the Global Operations team.
• Lead organizational recruitment initiatives to ensure IDinsight teams are achieving their hiring goals; execute on global recruiting strategies to ensure IDinsight is finding and winning the best talent in the sector
• Partner with regional operations and functional teams to understand hiring needs and provide timely, high-quality support
• Manage end-to-end recruiting processes, including job postings, candidate screening, interview coordination, and offer management
• Track recruiting metrics and pipeline data to inform hiring decisions and improve process efficiency

Improving Recruitment Processes:

• Analyze recruiting metrics and pipeline data to identify process improvements and enhance efficiency
• Develop and maintain global recruiting strategies, including building and nurturing relationships with US, UK, and other international universities to connect with students and plan global recruiting events
• Continuously optimize the Applicant Tracking System (ATS) for better data integrity and positive candidate experience

People Experience & People Operations:

As a secondary focus to recruitment, this role will also contribute to other workstreams led by the Global People Ops team and act as a reliable execution partner across people operations workstreams, stepping in where needed to move priorities forward and ensure strong follow-through. These could include:

• Onboarding: Coordinate onboarding logistics and materials, maintain onboarding content and systems, and support onboarding sessions as needed. Ensure new hires have what they need to get started smoothly.
• Employee Transitions:
  Support the coordination and tracking of employee transitions, including promotions, relocations, and leave processes, ensuring processes are completed accurately and on time.
• Performance Reviews: Support the execution of performance review cycles and related processes. This includes managing timelines and follow-ups, supporting data tracking and analysis, handling system administration (Lattice), and assisting with promotion processes to ensure everything runs smoothly.
• Offboarding: Support offboarding processes, including managing checklists, updating systems, and maintaining alumni records to ensure clean and consistent transitions.
• Employee Experience & Culture: Support the delivery of key people experience and operations priorities across IDinsight, working closely with Global and Regional Operations teams. This includes contributing to initiatives that strengthen employee engagement, team culture, and overall employee experience.

Qualifications

We’re looking for an entrepreneurial, “get stuff done” teammate with 3-5 years of relevant experience. Desired qualifications include:

• 3-5+ years of professional experience in talent acquisition, people operations, human resources, operations, or international development
• Proven track record in full-cycle recruiting, ideally within non-profit, development, or mission-driven organizations
• Demonstrated experience managing and optimizing an Applicant Tracking System
• Experience partnering directly with hiring managers to define role requirements, align on candidate profiles, and move searches forward efficiently
• Proven ability to source and engage passive candidates through LinkedIn, job boards, university networks, and other talent channels
• Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams
• Strong communicator in multiple fora (written communications, public speaking, teamwork, and upward management)
• Strong desire for professional growth and development, with a track record of openness to give and receive feedback