People Operations Manager at Branch

Job Overview

• As People Operations Manager, you will lead all HR and People-related work for Branch in East Africa. This includes providing strategic direction to the organization, working closely with the EA Managing Director and Branch’s Global Head of People, and leading a team of HR professionals. You will have a key focus on hiring, employee engagement and retention, performance management, and overall scaling up of the organization. This role reports to the East Africa Managing Director.

Responsibilities

• Spearhead and drive the people strategy in synergy with business strategy, including budgeting and planning, execution, and analysis
• Manage a team to set goals and deliver efficient, high-quality solutions and services with respect to recruitment, onboarding, performance management, and employee engagement
• Forecast talent requirements and oversee hiring
• Serve as culture champion and develop a strong and unique Employee Value Proposition for the organization
• Coordinate country performance management processes and assist global performance tracking efforts, e.g. ensuring continuous OKR setting across teams, facilitating one-on-ones and mid-year check-ins and all subsequent training needed by staff 
• Administer region-specific HR and administration tools and benefits, ensuring their proper utilization, user access, and user training 
• Work closely with managers and the Board of Directors as a strategic advisor to address employee issues proactively
• Work with the Regulators in the region to ensure compliance with respect to Fit and Proper certifications, Training and Employment Checks
• Ensure all back-end HR operational processes such as payroll and compliance are managed well in terms of TAT, accuracy, and frequency, leading to seamless service delivery
• Coordinate with the global People Operations team to create and produce programming and policies that make Branch the best place to work
• Build and promote the employer brand to attract and retain great talent

Qualifications

• A Bachelor’s degree in Human Resource Management or any related field with relevant experience
• Professional Certification in Human Resource Management  with membership to the Institute of Human Resource Management
• Solid Knowledge of HR functions including payroll management, benefits administration, recruitment, training and development
• You have led HR for a small- to mid-sized startup
• You are a quick learner and influencer
• You are comfortable working with global teams and able to apply local context to global practices
• You have experience with scaling teams and organizations
• You are highly entrepreneurial, comfortable with ambiguity, and taking initiative
• You are an excellent collaborator and team player

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Comprehensive private health insurance
• 28 Days Paid time off
• Generous child bonding leave policy
• Company-matched pension scheme
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Flexible working hours
• Monthly team meals and social events